Job Description

Lead and manage the Transaction Quality team for banking accounts Ensure adherence to regulatory requirements and industry standards in transaction processingSupervise a team of transaction quality analysts, providing guidance, coaching, and mentoringFoster a culture of accountability, professionalism, and continuous improvement within the team Develop and implement quality assurance policies, procedures, and standards for banking transaction sConduct regular audits and reviews to assess the accuracy and compliance of transaction processing Establish key performance indicators and metrics to measure transaction quality and efficiencyMonitor team performance against set benchmarks and take corrective actions as needed