Job Description

#Good communication skills & experience in Trade services domain and working experience in LC Issuance. #Guarantees (or)Doc check Perform Quality Audits # QC as per defined SLA / internal targets #Conduct RCA & team huddle QA is responsible for giving Feedback to Agents based on the errors identified. #Closely monitor the agents and extend support if they come up with any query while processing transactions. #Report Process Accuracy / metrics Participate in QC Calibration exercise along with onshore/offshore Subject Matter Experts (SMEs) Qualifications **This is an example for reference, kindly edit basis role requirement** Any Grad / Post Grad