Lead: Analytics
Years of Experience: Minimum of 6-8 years experience
About CREW
CREW is an AI-powered Travel and Lifestyle concierge, built to let customers offload their life’s to-dos and get them done effortlessly. We are reimagining the experience of getting things done, from travel to gifting to errands - with no friction, 10x faster execution, and moments of delight that keep people coming back.
Why this role matters and is different
Role
This is
not
a “mature business analytics” role. This is a
founding analytics-builder
role where you will
head actionable insights from data
and:
- Build the entire analytics backbone for a new business line
- Work directly with product, design and engineering to shape how CREW works
- Define metrics, frameworks, instrumentation, experiments, and insights from zero
- Be comfortable with ambiguity, sparse data, and rapidly evolving product surfaces
- Think like an owner - not an operator
If you prefer structured tasks, fixed problem statements, predictable roadmaps -
this role is not for you
.If you enjoy turning chaos into systems, inventing first principles frameworks, and building something category-defining and more importantly turning insights into outcomes:
this is exactly for you
.
What You’ll Do
Insight & Strategy
- Analyse large, messy datasets to uncover new opportunities or failures across customer experience, agent behaviour, and AI interactions.
- Build frameworks to measure friction points and drop-offs across missions, requirement gathering, and agent workflows.
- Run deep driver analyses - what truly impacts delight, trust, and repeat usage.
- Partner with product to craft experiments (A/Bs and quasi-experiments) around UX, flows, memory engine, and agent-co-pilot tools.
Automation & Self-Serve
- Translate recurring analyses into automated pipelines or self-serve dashboards.
- Build monitoring systems for TAT, SLA breaches, negative experience flags, and agent productivity.
Cross-functional Leadership
- Work with Product, Design, Engineering, CX, and Business to influence decision-making.
- Evangelise the right metric vocabulary across the org.
- Create clarity and prioritisation for ambiguous problem statements through the insights you bring to the table.
Hard-skills
What we’re looking for
- Minimum of 6-8 years of experience in analytics, data science or related fields
- 4+ years hands-on experience as an IC analyst
- Strong statistical fundamentals (hypothesis testing, distributions, regression, causal inference basics)
- Experience building measurement systems and experimentation frameworks
Mindset / Behavioural Fit (non-negotiable)
- Founder mindset: you take full ownership of problems end-to-end
- First principles thinking: you don’t rely on templates
- Bias for clarity: you can convert vague questions into structured, measurable insights
- Speed + scrappiness: you don’t wait for perfect data
- Taste for product: you can smell friction and know when something feels off
- High agency: you run faster than the system around you
Why Join CREW?
- You’ll shape the analytical DNA of a brand-new product from scratch
- You’ll work on a fully AI native 0-1 product.
- You’ll work closely with the founding product/tech/design group
- You’ll help define what “concierge powered by AI + humans” looks like at scale
