Lead Analyst

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Function Description:

This position is for “Corporate Purchasing Card Administration”, mainly for US and Canada Market.

Purpose of the role:

Responsible for meeting SLA & compliance by ensuring optimum productivity & 100% accuracy

Responsibilities:

This position will be responsible for the Issuance of Corporate Purchasing Card & their maintenance. Also, to assure that Dormant CPC Card would be timely communicated & cancelled. Alongside managing “Program Administrator” responsibilities for ~20 markets.

• Ensure compliance within SLA and other internal guidelines of policies relating to the business area/Market.
• Should maintain high accuracy, productivity standards and should have high willingness to learn.
• Required to participate in standardization and continuous improvement initiatives as well as other business partner initiatives.

Critical Factors to Success:

• Issuance of CPC Card & their maintenance.
• Managing the responsibilities of “Program Administrator”.
• Assure Control & Compliance, since this process mainly pertains to US Market.

Past Experience:

• Minimum work experience of 2 - 3 years with good communication (verbal & written) skills.
• Prior Knowledge of Atwork, Oracle and Payments processes will be an advantage

Academic Background:

• The incumbent should either be a Graduate or higher

Functional Skills/Capabilities:

• Must have strong analytical skills, maturity, good judgment, positive/independent/ structured approach
• Should be able to operate in a Global environment
• Basic Understanding of the “Expense Reimbursement Policy”

Technical Skills/Capabilities:

• Email handling & MS office working knowledge

Knowledge of Platforms:

• Outlook Web App – Writing Emails
• Oracle – Basic Understanding

Behavioral Skills/Capabilities:

• Put Enterprise thinking first
• Be a strong team player
• Make Collaboration essential
• Seek regular coaching and feedback
• Communicate frequently, candidly and clearly
• Make decisions quickly and effectively
• Live the blue box Values

Enterprise Leadership Behaviors

• Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
• Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
• Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.