Lead Analyst

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Description/Overview of the Department:

Global Merchant & Network Services (GMNS) brings together American Express' merchant-and network-related businesses to enable a sharp focus on using the power of our network to provide unique value to all of our mutual customers. The organization manages the relationships with the millions of merchants around the world that accept American Express and runs the company’s payment network and manages bank partnerships globally. 

This team manages our merchant hierarchy structures, which are used at Amex for merchant account management (including contracting, pricing, offers, client management and data enrichment purposes). Ensuring merchant accounts are correctly linked and managed is essential for Amex systems that rely on a merchant’s hierarchy.

Key Responsibilities:

• Provide support for the Merchant hierarchy maintenance process within GMNS
  
• Establish and enforce data management and governance requirements for Merchant hierarchy initiatives
  
• Develop and implement strategies to extract, transform, and analyze information from diverse sources using SQL
  
• Construct advanced Excel models and reports to visualize and convey key insights and trends to stakeholders
  
• Collaborate with cross-functional teams to identify business requirements, define metrics, and devise data-driven solutions
  
• Continuously enhance data processes and workflows to optimize efficiency
  
• Use analytical skills for evaluating data across simple and complex business processes, with meticulous attention to detail
  
• Be a quick learner and work independently on complex processes through completion
  

Qualifications:

• 
  Bachelor’s degree in Computer Science, Information Technology, Statistics, or related field

• Experience as Data Analyst in a similar role, with strong proficiency in Data Science Libraries, SQL and Excel
  

• Demonstrated track record of driving meaningful business value though data management and strategy
  

• Proficient understanding of relational databases and data warehousing concepts
  

• Ability to make timely and integrity-driven decisions
  

• Effective communication and presentation skills for seamless collaboration across internal stakeholders and teams
  

• Familiarity with Amex data, particularly in the context of Merchant hierarchies, is preferred
  

• Knowledge of LUMI Big query and Python is an advantage
  

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role 
• and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities