LCM Engineer

Job Description

Provide tier-2 and tier-3 technical support for the LCM Outbound Dialer platform, ensuring timely resolution of issues and minimal downtime. Monitor the performance of the LCM Dialer system, troubleshooting and diagnosing issues related to campaigns, call routing, integrations, and system health. Collaborate with internal teams to perform system upgrades, patches, and routine maintenance to ensure the system is up-to-date and secure. Act as the primary point of contact for any issues or incidents related to the LCM dialer, providing quick resolutions to minimize operational impact. Manage and support integrations between the LCM Dialer and other systems (CRM, IVR, ACD, etc.), ensuring seamless workflows. Troubleshoot and resolve technical issues related to telephony systems, databases, reporting tools, and dialer configuration. Assist in the creation and maintenance of system documentation, including configuration guides, issue resolution procedures, and operational reports. Provide on-call support as needed to address any critical system issues and minimize disruptions to business operations. Participate in root cause analysis and post-incident reviews to improve system reliability and identify potential areas for improvement. Provide tier-2 and tier-3 technical support for the LCM Outbound Dialer platform, ensuring timely resolution of issues and minimal downtime. Monitor the performance of the LCM Dialer system, troubleshooting and diagnosing issues related to campaigns, call routing, integrations, and system health. Collaborate with internal teams to perform system upgrades, patches, and routine maintenance to ensure the system is up-to-date and secure. Act as the primary point of contact for any issues or incidents related to the LCM dialer, providing quick resolutions to minimize operational impact. Manage and support integrations between the LCM Dialer and other systems (CRM, IVR, ACD, etc.), ensuring seamless workflows. Troubleshoot and resolve technical issues related to telephony systems, databases, reporting tools, and dialer configuration. Assist in the creation and maintenance of system documentation, including configuration guides, issue resolution procedures, and operational reports. Provide on-call support as needed to address any critical system issues and minimize disruptions to business operations. Participate in root cause analysis and post-incident reviews to improve system reliability and identify potential areas for improvement.