L3 - Operations - WB - Kolkata - BACL

Job Description

Experience 7 - 12 Years Location Kolkata RO (BACL)West Bengal Nature of Job Business Support Job role Others Position/Designation Area Manager –Operations Grade/Level L3 Location Kolkata Experience Minimum 6 to 10 years of experience, preferably in Financial Services/Banking/FMCG/NBFC Qualification Any Graduate/ P.G./M.B.A. Reporting To Deputy General Manager – Operations Number of Reporters Direct - 0 Indirect – 0/1 Summary Role Profile/Job Responsibilities Below are the key activities to be performed by an AOM for the mapped Branch: Handling Customer Escalation Closure of Bank Account - Open items Responsible for Liquidation of Repo cases within decided TAT. Responsible for increase the Average selling Price Ensuring efficient processes, Productivity, and quality standards Managing a team of operational staff. Implementing strategies to improve performance Enhance the customer satisfaction Ensure 100% Compliance of Process and policies Ensure achievement of targets for: PI & Charges collection for the branch Cross sale of Insurance & Lead generation Conduct Service Camps at Branch & Non-Branch locations