L2 Network Engineer

Job Description

Position : L2 Network Engineer Location : Solan, Himachal Pradesh Salary : 30K to 40K Per Month Experience : 2-4 years of experience in network support or operations, preferably within a NOC or similar environment. Shift : Rotational Qualification : Diploma / Bachelor's (IT/Computer Science) Skills : Proficiency in networking protocols (TCP/IP, DNS, DHCP, BGP, OSPF, MPLS) and hands-on experience with Cisco devices (routers, switches, firewalls, etc.). Job Description: An L2 Network Engineer in a Network Operations Centre (NOC) is responsible for providing intermediate-level network support, monitoring, and troubleshooting for network infrastructure. This role typically involves handling more complex network issues that are escalated from Level 1 engineers, performing root cause analysis, and working on network performance optimization. The engineer will ensure the continuous uptime of network services and collaborate with other teams for major issues and upgrades. Roles & Responsibilities: 1. Incident Management & Troubleshooting: Handle and resolve escalated network issues from L1 engineers, performing deeper analysis and resolution of network problems, including connectivity, routing, and switching issues. Perform root cause analysis for network outages, slowdowns, and other network anomalies. Use advanced network diagnostic tools to identify, resolve, and prevent reoccurrence of network-related issues (e.g., Wireshark, SolarWinds, Cisco Prime). 2. Network Monitoring & Performance Optimization: Continuously monitor network performance and availability using network monitoring tools (e.g., PRTG, SolarWinds, Cisco Prime, Nagios). Analyze traffic patterns, bandwidth utilization, and latency, and take proactive steps to optimize the network performance. Identify and resolve network bottlenecks, ensuring smooth data flow across the network infrastructure. 3. Configuration & Change Management: Assist in the configuration and deployment of network hardware (routers, switches, firewalls, and wireless devices). Implement network configuration changes as per operational requirements and design specifications, ensuring minimal impact on network performance. Work with senior engineers to perform network upgrades, patches, and firmware updates to keep the network secure and up-to-date. 4. Escalation & Collaboration: Act as the escalation point for L1 engineers when they are unable to resolve issues. Work closely with other teams such as security, systems, and application support to ensure seamless network operations. Collaborate with vendors and third-party support teams when necessary to troubleshoot and resolve issues. 5. Documentation & Reporting: Maintain accurate documentation of network issues, solutions, and troubleshooting steps for future reference. Provide detailed reports on network performance, incidents, and resolutions to management. Create and maintain standard operating procedures (SOPs) for common network issues and tasks. 6. Network Security: Monitor and enforce network security protocols to prevent unauthorized access and ensure data integrity. Assist with configuring and maintaining firewalls, VPNs, and other security measures to safeguard the network. Help investigate network security incidents and collaborate with the security team to mitigate risks. 7. Backup and Disaster Recovery: Assist in ensuring network redundancy and backup configurations are in place. Participate in the creation and testing of network disaster recovery plans and ensure the network infrastructure is resilient to outages. Job Type: Full-time Pay: ₹30,000.00 - ₹40,000.00 per month Benefits: Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Experience: Total Work: 4 years (Preferred) Network Operations: 3 years (Preferred) Work Location: In person