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L2 Desktop & Networking Support Engineer

0 years

0 Lacs

greater bengaluru area

Posted:1 week ago| Platform: Linkedin logo

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Skills Required

networking support network security controls troubleshooting linux compliance macos vpn onboarding offboarding provisioning patch wan dhcp routing switching firewall sophos ip monitoring cisco optimization server ubuntu ssh systemd lvm management hypervisors vmware reports antivirus usb audit evidence storage nagios zabbix tracking coordination procurement cabling tcp security+ aws azure communication documentation certifications

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview

The L2 Desktop & Networking Support Engineer is responsible for providing advanced technical support for end-user systems, network operations, IT infrastructure, and security controls. This role involves troubleshooting complex issues, managing network devices, supporting Linux/Windows servers, and ensuring smooth day-to-day IT operations with a strong focus on compliance (SOC 2, ISO 27001, CERT-In).


Key Responsibilities


End-User & Desktop Support

  • Provide L2 technical support for laptops/desktops (Windows, macOS, Linux).
  • Troubleshoot OS, hardware, application, Outlook/Gmail, VPN, printing, and performance issues.
  • Manage device onboarding/offboarding including user provisioning, access control, and asset updates.
  • Install, configure, and patch OS & applications.
  • Coordinate with L1 for escalations and closure of technical tickets.


Network Administration

  • Manage and troubleshoot LAN/WAN issues, DHCP/DNS, routing, switching & Wi-Fi.
  • Configure and monitor VLANs, trunk/access ports, DHCP scopes, and DNS forwarders.
  • Basic firewall operations (Sophos, Palo Alto) including:
  • Rule modification
  • NAT / Port forwarding
  • IP whitelisting
  • Monitoring logs & alerts
  • Manage enterprise Wi-Fi (Netgear/Aruba/Cisco) including SSID setup, channel optimization, and guest network isolation.


Server & Linux Support

  • Basic administration of Linux systems (Rocky/Ubuntu/CentOS).
  • Manage user accounts, permissions, SSH keys, sudoers, and systemd services.
  • Troubleshoot server boot issues, LVM/partition management, disk alerts, and system performance.
  • Support for hypervisors – VMware/Hyper-V/Harvester (basic operations).


Security & Compliance Support

  • Support SOC 2, ISO 27001, CERT-In compliance activities.
  • Maintain logs, monthly reports, patch status, antivirus compliance & asset inventory.
  • Assist in vulnerability management, patch cycles & hardening checks.
  • Ensure clear desk/clear screen, USB control, and access policies are followed.
  • Assist in preparing audit evidence and documentation.


IT Infrastructure Operations

  • Monitor servers, network devices, APs, printers, UPS & storage health (Nagios/Zabbix/PRTG).
  • Manage IT assets, license tracking, vendor coordination, and procurement follow-up.
  • Support meeting rooms (Wi-Fi, projectors, BenQ boards, VC setup).
  • Provide support for office relocations, cabling, and hardware setups.


Required Skills

  • Strong knowledge of Windows, macOS & Linux troubleshooting.
  • Hands-on experience with VLANs, DHCP, DNS, switching (D-Link/Netgear/Aruba/Cisco).
  • Familiar with firewalls: Sophos, Palo Alto, Fortinet (basic rule/NAT changes).
  • Understanding of TCP/IP, routing, SSH, RDP, VPN, MTU, packet flow.
  • Experience with ITSM tools, ticket handling, and incident/change management.
  • Ability to generate and maintain compliance reports.


Good to Have

  • RHCSA/RHCE, CCNA, Security+, or similar certifications.
  • Experience with cloud platforms (AWS/Azure) – basic connectivity troubleshooting.
  • Knowledge of hypervisors (VMware/Hyper-V/Harvester).
  • Understanding of SOC 2, ISO 27001, CERT-In requirements.


Soft Skills

  • Strong communication and documentation skills.
  • Ability to work independently and handle high-priority incidents.
  • Customer-centric mindset with ownership & accountability.
  • Problem-solving and analytical thinking.


Education

  • Bachelor’s degree in Computer Science, IT, Electronics, or related field.
  • Relevant certifications preferred (RHCSA, CCNA, ITIL).

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