L1 Technical Support Engineer

Job Description

L1 Technician Job Description Job Title: Level 1Technician // Resident Engineer Location: Hyderabad Job Type: Full-Time Job Summary: The L1 Technician is responsible for providing first-line support to end-users for hardware, software, and basic networking issues. This role serves as the initial point of contact for technical support and works to resolve problems or escalate them to higher-level support if necessary. Key Responsibilities: · Respond to IT support tickets, emails, or calls from users regarding hardware, software, or network issues. · Perform basic troubleshooting and issue resolution for desktops, laptops, printers, and other peripherals. · Perform CAT 6 cable crimping and cable fault inspection. · Assist with CCTV camera fixing and configuration. · Support L2 switch diagnosis and basic router configuration. · Conduct network diagnosis and basic infrastructure troubleshooting. · Maintain asset records and update ticketing systems with accurate information. · Escalate unresolved issues to L2/L3 support teams with proper documentation. · Provide clear and professional communication with users. · Follow IT policies, procedures, and safety guidelines. Requirements: · Diploma or degree in IT, Computer Science, or related field. · 1–2 years of IT support or help desk experience. · Basic knowledge of Windows/Mac operating systems and Microsoft Office Suite. · Hands-on experience with networking hardware and cabling is a plus. · Excellent communication and customer service skills. Job Type: Full-time Pay: ₹15,000.00 - ₹18,000.00 per month Ability to commute/relocate: Hyderbad, Telangana: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): what is your current CTC? what is your expected CTC ? Experience: Network support: 1 year (Preferred)