34 L1 L2 Jobs - Page 2

Job Title: Business Analyst L1 Support & Client Solutions , Controls Management India Short Description Controls Management Support Services Operations delivers daily operational support focused on data control, user reporting, application-related issues, and ad-hoc incident tracking and analysis Posting Description The Control Management team collaborates with various control disciplines to oversee existing control functions and develop new protocols. This approach ensures timely engagement with the appropriate teams and facilitates swift remediation of critical control issues across all affected areas of the firm. The Controls Room serves as a firmwide reporting utility, offering standardi...

JD for Salesforce Support Manager: Location : Pune/Remote Experience : 12+ Years. Project Manager, Project Management, Stake holder management, Risk Management, Reporting, Delivery, Monitoring SLA, Reporting SLA, Conducting weekly/Monthly Meeting with customer. Plan L1/L2 Support. Monitor the enhancements, Good written/Oral communication. Monitoring Enhancements, Planning and documenting project tasks, ensuring deliverables are delivered on-time, managing all project resources, effectively communicating with stakeholders, eliminating blockers and potential risks, Documenting projects process using various project management tools, Ensuring top-quality results and project successResponsibilit...

Role & responsibilities : Provide advanced desktop support for end-users including troubleshooting hardware, software, and network issues. MAC Support (Configuration, troubleshooting, JAMF ,iTunes) skills are mandatory. Install, configure, and maintain desktop systems, applications, and peripheral equipment. Manage and resolve escalated tickets from Level 1 & L2 support. Coordinate with other IT teams to ensure the stability and efficiency of IT infrastructure. Document and record all support activities through the ticketing system. Conduct regular system checks and maintenance to ensure optimal performance. Assist in software deployment and updates. Provide technical guidance and training t...

Job Location : Airoli Role & responsibilities We are seeking a Network Support Engineer with hands-on experience in IP/Ethernet networks, fault diagnosis, and service-level troubleshooting. The ideal candidate will have a strong background in Tier 2/3 support, network protocol analysis, and customer communication in a telecom-grade NOC setup. Key Responsibilities by Category: Provide Tier 2/3 support for escalated network and customer incidents. Communicate directly with enterprise customers, offering timely updates and resolutions. Network Equipment Support Configure, install, and maintain network devices (Routers, Switches, NIDs). Work with platforms such as Juniper /Cisco/Nokia/Ciena/Acce...

Security Response Coordinator Role Overview As a Security Response Coordinator you will play a critical role in ensuring the effective management and response to security incidents within our organization You will collaborate with cross functional teams and stakeholders to develop and implement incident response plans coordinate incident investigations and drive the resolution of security incidents in a timely manner The ideal candidate will possess excellent communication skills strong problemsolving abilities and a deep understanding of security incident management Responsibilities Collaborate with key stakeholders to identify potential security threats and vulnerabilities Regularly review...

• Continuous 24x7 infrastructure monitoring via NMS tools (SolarWinds, ManageEngine, Nagios, etc.) • Monitor: o AS400 systems o Database servers (SQL, Oracle, etc.) o Application servers o Raise and track alerts/tickets for system anomalies.

Hiring for a client of HeadSpace HR Client Brief : US based product organization which is a global SAAS provider Job Location: Noida (prefer candidates from North India only) Shift Timing: US time zone Role Expectation : Seeking a highly skilled Customer Support Lead, with strong leadership capabilities and prior experience in a similar profile for a Global SAAS provider Ability to acquire an In-depth knowledge of the SAAS platform in the shortest period of time, to effectively oversee the provision of L1 and L2 support to the company's global clientele. Ability to guide the team in troubleshooting and resolving platform-related issues. Key Performance Criteria: Leadership and Team Managemen...

Were looking for an experienced IT Support / Quality Analyst to join our IT team at IMS. The ideal candidate will have solid hands-on experience supporting JD Edwards ERP (IBM i environment), ecommerce systems, and API / EDI integrations. This is a hybrid role that includes Level 1 & Level 2 support, functional testing, and user training. Key Responsibilities: Provide Level 1 & 2 application support for JD Edwards, ecommerce platforms, APIs, and EDI. Coordinate with technical teams to resolve Level 3 issues. Work closely with internal/external users to resolve issues and gather requirements. Create and execute test plans for QA and UAT. Document and track issues through the service desk syst...

XPLN GmbH is a Germany-based data analytics company offering competitive intelligence to leading e-commerce players. We are looking for a Product Support Specialist who brings both technical expertise and a proactive approach to improving systems and workflows. As a freelance Product Support Specialist, you will work with global teams to ensure data accuracy, investigate technical issues, support product teams, and contribute to process optimization. Key Responsibilities Monitor and validate crawled product data from marketplaces like Amazon and eBay. Detect, analyze, and document technical issues using tools like Jira or YouTrack. Coordinate with developers to ensure timely resolution of re...