Associate Manager, CX (VKYC process) PhonePe

4.0 - 8.0 years

4 - 8 Lacs

Bengaluru / Bangalore, Karnataka, India

On-site

Key deliverables: Manage and improve operational metrics for VKYC support team ensuring high customer satisfaction Drive process improvements and implement initiatives for regulatory compliance and process excellence Build and develop team capabilities while controlling attrition and fostering a positive work environment Collaborate with internal stakeholders including service leaders, training, quality, and business analysts Role responsibilities: Oversee daily operations and monitor team performance against SLAs and KPIs Identify opportunities to develop new tools and optimize existing workflows Lead communication and coordination with cross-functional teams for issue resolution Ensure reg...

Posted 5 months ago

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Regional SQA Tied Agency Switch On Success

7 - 12 years

7 - 11 Lacs

New Delhi, Bengaluru, Mumbai (All Areas)

Work from Office

Team handling Role - sales exprience must Key Responsibilities: Drive coaching and development of ROMs/RDMs to enhance performance. Engage in proactive problem-solving and deliver effective business solutions. Responsible for preparing insights, analytics, and recommended actions. Lead and drive execution of business initiatives in collaboration with stakeholders. Monitor and track productivity metrics and process adherence (KYC, AFP). Ensure the successful rollout of new ROMs/RDMs in the assigned zone. Drive process excellence and adherence to sales quality standards. Job Specification: High attention to detail. Strong ability to lead and coordinate across multiple teams. Excellent analytic...

Posted 5 months ago

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