**Job Description** for a **Customer Care Executive**. You can tailor it based on your company's industry, expectations, and seniority level: # **Job Title: Customer Care Executive** **Location:** [Kota, Rajasthan or Remote] **Job Type:** [Full-Time / Part-Time / Contract] **Department:** Customer Service **Reports To:** Customer Care Manager / Team Lead ### **Job Summary** We are looking for a highly motivated and empathetic **Customer Care Executive** to join our customer service team. The ideal candidate is skilled in communication, problem-solving, and conflict-resolution, ensuring every customer receives world-class support in a timely and professional manner. ### **Key Responsibilities** - Respond to customer inquiries via phone, email, chat, or social media in a clear, courteous, and professional manner. - Resolve product or service problems by clarifying the customer's complaint, determining the cause, and offering solutions. - Maintain customer records by updating account information and documenting interactions. - Provide information about products and services, and assist with placing orders, returns, refunds, account setup, etc. - Escalate unresolved customer issues to the appropriate departments or team leaders. - Follow up with customers to ensure issues are resolved to their satisfaction. - Meet daily and monthly targets for call handling, issue resolution, and customer satisfaction. - Contribute to team effort by achieving assigned KPIs (Key Performance Indicators), attendance, and quality standards. - Gather customer feedback and share insights with management for continuous service improvement. ### **Required Qualifications & Skills** - High school diploma or equivalent (Bachelor’s degree is a plus). - Proven experience in a customer service or support role (1+ years preferred). - Excellent verbal and written communication skills in [Language]. - Strong active listening and interpersonal skills. - Ability to multi-task, prioritize, and manage time efficiently. - Familiarity with CRM systems, support tools, and basic computer applications. - Patience, empathy, and a customer-centric approach. - Willingness to work in shifts, including weekends or holidays, if required. ### **Preferred Qualifications** - Experience in [industry e.g., e-commerce, telecom, fintech, healthcare] is a bonus. - Multilingual abilities are a plus. - Knowledge of helpdesk or ticketing software (e.g., Zendesk, Freshdesk, Salesforce, etc.). ### **What We Offer** - Competitive salary and performance-based incentives. - Opportunities for career growth and professional development. - A supportive work environment with ongoing training. - Health and wellness benefits, paid time off, and employee rewards. **Application Instructions:** Interested candidates should submit their resume and a brief cover letter describing why they are a good fit for the position +917976996875 Job Types: Full-time, Fresher Pay: ₹7,000.00 - ₹15,000.00 per month Work Location: In person
**Job Description** for a **Customer Care Executive**. You can tailor it based on your company's industry, expectations, and seniority level: # **Job Title: Customer Care Executive** **Location:** [Kota, Rajasthan or Remote] **Job Type:** [Full-Time / Part-Time / Contract] **Department:** Customer Service **Reports To:** Customer Care Manager / Team Lead ### **Job Summary** We are looking for a highly motivated and empathetic **Customer Care Executive** to join our customer service team. The ideal candidate is skilled in communication, problem-solving, and conflict-resolution, ensuring every customer receives world-class support in a timely and professional manner. ### **Key Responsibilities** - Respond to customer inquiries via phone, email, chat, or social media in a clear, courteous, and professional manner. - Resolve product or service problems by clarifying the customer's complaint, determining the cause, and offering solutions. - Maintain customer records by updating account information and documenting interactions. - Provide information about products and services, and assist with placing orders, returns, refunds, account setup, etc. - Escalate unresolved customer issues to the appropriate departments or team leaders. - Follow up with customers to ensure issues are resolved to their satisfaction. - Meet daily and monthly targets for call handling, issue resolution, and customer satisfaction. - Contribute to team effort by achieving assigned KPIs (Key Performance Indicators), attendance, and quality standards. - Gather customer feedback and share insights with management for continuous service improvement. ### **Required Qualifications & Skills** - High school diploma or equivalent (Bachelor’s degree is a plus). - Proven experience in a customer service or support role (1+ years preferred). - Excellent verbal and written communication skills in [Language]. - Strong active listening and interpersonal skills. - Ability to multi-task, prioritize, and manage time efficiently. - Familiarity with CRM systems, support tools, and basic computer applications. - Patience, empathy, and a customer-centric approach. - Willingness to work in shifts, including weekends or holidays, if required. ### **Preferred Qualifications** - Experience in [industry e.g., e-commerce, telecom, fintech, healthcare] is a bonus. - Multilingual abilities are a plus. - Knowledge of helpdesk or ticketing software (e.g., Zendesk, Freshdesk, Salesforce, etc.). ### **What We Offer** - Competitive salary and performance-based incentives. - Opportunities for career growth and professional development. - A supportive work environment with ongoing training. - Health and wellness benefits, paid time off, and employee rewards. **Application Instructions:** Interested candidates should submit their resume and a brief cover letter describing why they are a good fit for the position +917976996875 Job Types: Full-time, Fresher Pay: ₹7,000.00 - ₹15,000.00 per month Work Location: In person
**Job Description** for a **Customer Care Executive**. You can tailor it based on your company's industry, expectations, and seniority level: # **Job Title: Customer Care Executive** **Location:** [Kota, Rajasthan or Remote] **Job Type:** [Full-Time / Part-Time / Contract] **Department:** Customer Service **Reports To:** Customer Care Manager / Team Lead ### **Job Summary** We are looking for a highly motivated and empathetic **Customer Care Executive** to join our customer service team. The ideal candidate is skilled in communication, problem-solving, and conflict-resolution, ensuring every customer receives world-class support in a timely and professional manner. ### **Key Responsibilities** - Respond to customer inquiries via phone, email, chat, or social media in a clear, courteous, and professional manner. - Resolve product or service problems by clarifying the customer's complaint, determining the cause, and offering solutions. - Maintain customer records by updating account information and documenting interactions. - Provide information about products and services, and assist with placing orders, returns, refunds, account setup, etc. - Escalate unresolved customer issues to the appropriate departments or team leaders. - Follow up with customers to ensure issues are resolved to their satisfaction. - Meet daily and monthly targets for call handling, issue resolution, and customer satisfaction. - Contribute to team effort by achieving assigned KPIs (Key Performance Indicators), attendance, and quality standards. - Gather customer feedback and share insights with management for continuous service improvement. ### **Required Qualifications & Skills** - High school diploma or equivalent (Bachelor’s degree is a plus). - Proven experience in a customer service or support role (1+ years preferred). - Excellent verbal and written communication skills in [Language]. - Strong active listening and interpersonal skills. - Ability to multi-task, prioritize, and manage time efficiently. - Familiarity with CRM systems, support tools, and basic computer applications. - Patience, empathy, and a customer-centric approach. - Willingness to work in shifts, including weekends or holidays, if required. ### **Preferred Qualifications** - Experience in [industry e.g., e-commerce, telecom, fintech, healthcare] is a bonus. - Multilingual abilities are a plus. - Knowledge of helpdesk or ticketing software (e.g., Zendesk, Freshdesk, Salesforce, etc.). ### **What We Offer** - Competitive salary and performance-based incentives. - Opportunities for career growth and professional development. - A supportive work environment with ongoing training. - Health and wellness benefits, paid time off, and employee rewards. **Application Instructions:** Interested candidates should submit their resume and a brief cover letter describing why they are a good fit for the position +917976996875 Job Types: Full-time, Fresher Pay: ₹7,000.00 - ₹15,000.00 per month Work Location: In person