🚀 We're Hiring – CRM Executive (On-Site | Jaipur) Are you passionate about solving problems, organizing chaos, and delivering a great client experience? Join Kugelblitz Private Limited , a fast-growing fintech innovator transforming the loan management space. As a CRM Executive , you'll be the bridge between our clients and internal teams, ensuring every bug, feature request, and feedback item is logged, tracked, and resolved with precision. 🔹 Your Responsibilities: Be the first point of contact for client-reported issues and feedback. Use tools like Jira , Freshdesk , or similar platforms to track bugs and requests. Coordinate with QA, development, and product teams to drive timely resolutions. Keep communication clear and organized, with detailed documentation. Generate regular reports on issue trends and resolution performance. ✅ We’re Looking For: Strong communication and documentation skills. Familiarity with CRM/ticketing systems (e.g., Jira, Freshdesk, Zoho Desk). Basic understanding of software development workflows. A quick learner with a lending/financial domain understanding is a plus! 🌟 Why Join Kugelblitz? Shape CRM processes at a growing startup. Work with cutting-edge financial technology. Enjoy a collaborative, agile, and supportive work culture. Competitive salary and growth opportunities. 📩 Apply now: Send your resume to happyhumans@kugelblitz.xyz, Gourav@kugelblitz.xyz 🔗 Learn more: www.kugelblitz.xyz #Hiring #CRMExecutive #FintechJobs #ClientSupport #TechSupport #Freshdesk #Jira #JaipurJobs #LendingTechnology #Kugelblitz #CRMJobs Show more Show less
Be the single point of contact for all HR functions, wearing every HR hat with confidence From crafting policies to hiring top talent, managing payroll, ensuring compliance, and nurturing a culture of well-being and engagement, youll own it all. Health insurance Provident fund
About the Role: We are seeking an experienced Solution Architect to lead end-to-end implementation and solution design for our lending software platform, covering Loan Origination System (LOS), Loan Management System (LMS), Collections , and Accounting modules. This role bridges business, technology, and operationsensuring that every client implementation is functionally complete, scalable, and aligned with regulatory and business needs. Key Responsibilities: 1. Project Planning & Governance Define and implement project governance frameworks including Steering Committees, PMO structures, and client-SI roles. Lead project planning with milestone-based schedules for analysis, design, development, testing, and deployment. Set up governance cadencesweekly standups, bi-weekly steering reviews, monthly executive updates. Maintain project repositories (e.g., JIRA, Confluence, MS Project ) for task tracking, risks, dependencies, and documentation. Drive structured change control processes and ensure formal client approvals on scope changes. 2. Requirement Gathering & Business Analysis Conduct workshops, stakeholder interviews, and process discovery sessions. Document As-Is and To-Be process flows for LOS/LMS and map them to product capabilities. Prepare and manage BRDs, FSDs, and user stories ; track change requests in JIRA. Capture and map compliance needs including RBI, GDPR, and AML requirements. Lead requirement walkthroughs and obtain client approvals before progressing to build. 3. Solution Design & Functional Architecture Translate business requirements into configurable workflows, forms, rules, and logic. Develop user journey maps, UI wireframes, and integration blueprints. Define functional and technical architecture, including APIs, user authentication, and system boundaries. Collaborate with development teams on component-level designs and implementation. 4. Configuration & Parameterization Configure loan product definitions: interest types, schedules, fees, and charges. Setup user roles, access control, checklists, and approval workflows. Define and implement business rules using configurable rule engines. 5. Integration Management Lead integration design and execution with: Credit Bureaus (CIBIL, CRIF, Experian) KYC/AML Providers Payment Gateways (NACH, UPI, IMPS) Oversee interface testing including edge cases and error handling scenarios. 6. Data Migration & Infrastructure Readiness Design and execute the data migration strategy , including mapping, validation, and reconciliation. Conduct dry runs, mock migrations, and performance validations. Ensure environment setup, access management, and infrastructure configurations. 7. Testing & Quality Assurance Define test strategies across Unit, SIT, UAT, Load, Regression, and Security stages. Prepare and execute test cases; log and track bugs using JIRA. Use tools such as Selenium, Postman, JMeter for automated and performance testing. Drive UAT sign-offs and gap closure activities. 8. Change Management & Organizational Readiness Conduct change impact assessments across people, processes, and systems. Develop communication plans including internal newsletters, FAQs, and process circulars. Train internal change agents and client SPOCs. 9. Training & Capacity Building Develop and execute role-based training programs for Credit, Ops, IT, and Audit teams. Deliver sessions through classroom, e-learning, and simulation-based training. Provide user manuals, quick guides, and set up a helpdesk with escalation workflows. 10. Go-Live Planning & Execution Define and execute cutover strategy, rollback plans, and final deployment checklist. Monitor post-go-live KPIs, transaction flows, and system availability. 11. Post-Go-Live Support & Continuous Improvement Lead hypercare phase with real-time support and issue resolution. Capture feedback, categorize support issues, and drive product improvement sprints. Define quarterly review cadences for enhancements, patch updates, and new feature rollouts. Qualifications: Education: Bachelor's or Masters in Computer Science, Engineering, Business, or a related field. Experience: 612 years in solution architecture, business analysis, or product implementation in the BFSI/Fintech domain. Proven expertise in lending domains: LOS, LMS, Collections, Accounting . Hands-on experience with enterprise SaaS , project governance, and system configuration. Strong command over process documentation, BRD/FSD writing, and agile project delivery tools. Prior experience in client-facing roles and managing large-scale digital transformation projects. Preferred Skills: Familiarity with RBI regulations, credit lifecycle, NBFC compliance norms. Knowledge of rule engines, workflow builders, document management systems. Integration experience with third-party APIs (Credit Bureaus, KYC, Payments). Exposure to tools like JIRA, Confluence, MS Project, Postman, Selenium, etc. Soft Skills: Strong communication and presentation skills. Analytical thinking and problem-solving orientation. Ability to handle ambiguity and align stakeholders with varied interests. Proactive and customer-focused approach. What We Offer: Opportunity to drive digital transformation across Indias leading lenders. Collaborative and growth-focused culture. Access to cutting-edge fintech product design and implementation. Competitive salary and performance-based incentives. Let me know if yo
About the Role: We are looking for a dynamic Project Manager to lead, coordinate, and deliver end-to-end client implementations of our LOS, LMS, Collections, and Accounting platforms. You will manage cross-functional teams including Solution Architects, Business Analysts, Developers, QA, and client-side stakeholders to ensure projects are executed on time, within scope, and aligned with client expectations. Key Responsibilities: Project Governance & Leadership Establish and maintain project governance structures: Steering Committees, PMO processes, and escalation paths. Define clear RACI matrices and communication plans across internal and client teams. Lead project kick-offs, progress reviews, and executive reporting sessions. Manage project scope, timeline, cost, quality, and risk across multiple concurrent implementations. Ensure adherence to change control processes and documentation discipline. Team Management Supervise a team of Solution Architects, ensuring effective task allocation, prioritization, and delivery oversight. Act as a coach and mentor for architects and analysts to build capability and drive accountability. Facilitate collaboration between functional and technical stakeholders across product, development, QA, and support teams. Client Engagement Serve as the primary point of contact for clients during the project lifecycle. Build strong relationships with client stakeholders (CXOs, Business Heads, IT). Track and communicate project milestones, delays, blockers, and escalation items. Facilitate client approvals on design, configuration, testing, and go-live checklists. Project Execution & Delivery Own the master project plantrack deliverables across phases: Discovery, Design, Development, Testing, Training, and Go-Live. Ensure alignment of solution design (by Architects) with documented business requirements and compliance standards. Drive milestone tracking, risk mitigation, and dependency resolution using tools like JIRA, Confluence, MS Project, Excel . Monitor quality of deliverables, manage resource utilization, and escalate risks proactively. Process Management & Improvement Standardize project templates: BRDs, FSDs, test plans, migration playbooks, cutover checklists, etc. Define and refine internal implementation methodologies based on past learnings. Collaborate with QA and Support for handover and post-go-live success tracking. Conduct retrospectives and maintain a knowledge base of implementation best practices. Reporting & Communication Publish weekly status reports, steering committee decks, and executive summaries. Track effort variance, timeline adherence, and change request impact. Ensure auditability of deliverables, sign-offs, and project documentation. Qualifications: Education: Bachelor's or Master's in Engineering, Computer Science, Business, or a related field. Experience: 815 years of experience in IT/Fintech project delivery, with at least 35 years in a leadership role managing solution consultants or architects. Proven experience in implementing enterprise lending systems (LOS, LMS, Collections, Accounting). Solid understanding of NBFC/HFC operations, RBI guidelines, loan lifecycle, and digital lending platforms. Required Skills: Strong command of project management tools: JIRA, Confluence, MS Project, Excel, PowerPoint . Excellent understanding of SDLC and Agile/Waterfall/Hybrid methodologies. Strong stakeholder management, negotiation, and communication skills. Hands-on experience in cross-functional team leadership and remote team collaboration. Familiarity with integration processes: APIs, Credit Bureaus, KYC, Payment Gateways, etc. Certifications (Preferred): PMP / Prince2 / Certified Scrum Master (CSM) ITIL Foundation Any Fintech or Lending domain certifications What You'll Gain: Lead transformation projects for top-tier NBFCs and lending institutions. Work alongside industry-leading fintech talent and enterprise clients. Influence product roadmap and operational excellence. Be part of a mission to digitize and simplify financial services at scale.