Customer Interaction Handle inbound and outbound calls, emails, and chat queries from customers. Provide accurate information regarding vehicle features, servicing, warranties, and accessories. Assist customers in booking service appointments and test drives. Issue Resolution Address customer complaints and concerns promptly and professionally. Coordinate with the service, sales, and technical teams for quick resolution of issues. Follow up with customers to ensure problems are fully resolved. Service Coordination Update customers on service status, job card details, and delivery timelines. Maintain customer records in CRM systems. Ensure smooth communication between customers and workshop/service center. Customer Satisfaction Conduct post-service and post-purchase follow-up calls. Collect customer feedback and escalate critical issues when necessary. Promote extended warranties, service packages, and other value-added services. Documentation & Reporting Prepare daily MIS reports on customer interactions and feedback. Maintain logs of customer queries, complaints, and resolutions. Job Types: Full-time, Permanent, Fresher Pay: ₹12,000.00 - ₹14,000.00 per month Benefits: Cell phone reimbursement Commuter assistance Health insurance Provident Fund Ability to commute/relocate: Kapurthala Town, Punjab: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): WHAT WOULD BE NOTICE PERIOD IN CASE OF SELECTION ? Education: Bachelor's (Required) Experience: Customer relationship management: 1 year (Required) Language: English (Preferred) Hindi (Preferred) Punjabi (Preferred) Location: Kapurthala Town, Punjab (Required) Work Location: In person
Customer Interaction Handle inbound and outbound calls, emails, and chat queries from customers. Provide accurate information regarding vehicle features, servicing, warranties, and accessories. Assist customers in booking service appointments and test drives. Issue Resolution Address customer complaints and concerns promptly and professionally. Coordinate with the service, sales, and technical teams for quick resolution of issues. Follow up with customers to ensure problems are fully resolved. Service Coordination Update customers on service status, job card details, and delivery timelines. Maintain customer records in CRM systems. Ensure smooth communication between customers and workshop/service center. Customer Satisfaction Conduct post-service and post-purchase follow-up calls. Collect customer feedback and escalate critical issues when necessary. Promote extended warranties, service packages, and other value-added services. Documentation & Reporting Prepare daily MIS reports on customer interactions and feedback. Maintain logs of customer queries, complaints, and resolutions. Job Types: Full-time, Permanent, Fresher Pay: ₹12,000.00 - ₹14,000.00 per month Benefits: Cell phone reimbursement Commuter assistance Health insurance Provident Fund Ability to commute/relocate: Kapurthala Town, Punjab: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): WHAT WOULD BE NOTICE PERIOD IN CASE OF SELECTION ? Education: Bachelor's (Required) Experience: Customer relationship management: 1 year (Required) Language: English (Preferred) Hindi (Preferred) Punjabi (Preferred) Location: Kapurthala Town, Punjab (Required) Work Location: In person
Key Responsibilities 1. Cashier Responsibilities Handle cash, cheque, UPI, credit/debit card transactions from customers. Issue receipts, invoices, and payment confirmations accurately. Maintain daily cash register , tally cash at end of day, and prepare cash reports. Deposit daily cash collections in the bank as per dealership guidelines. Assist customers at billing counter with queries related to payments or invoices. Maintain petty cash and record expenses properly. 2. Accounts & Finance Responsibilities Prepare and verify sales invoices, service invoices, and spare parts billing . Record entries in accounting software ( Tally etc. ). Reconcile cash, bank, and customer ledger balances . Support accounts team in GST filings, vendor payments, and other financial documentation . Assist in month-end closing , tallying accounts, and preparing financial statements. Maintain accurate files for receipts, vouchers, credit notes, and debit notes . Coordinate with sales, service, and parts departments for financial validations. 3. Customer Handling & Front Desk Support Provide polite and professional customer service at the billing counter. Guide customers on payment options and billing procedures. Resolve minor billing issues or escalate complex issues to the Accounts Manager. 4. Compliance & Documentation Ensure proper documentation as per company policy and audit requirements. Maintain confidentiality of financial data and customer information. Follow dealership SOPs and support internal/external audits. Job Types: Full-time, Permanent Pay: ₹13,000.00 - ₹17,000.00 per month Benefits: Cell phone reimbursement Commuter assistance Health insurance Life insurance Provident Fund Application Question(s): HOW MUCH DO YOU HAVE CASH HANDLING EXPERIENCE Education: Bachelor's (Required) Experience: CASHIER & BOOK KEEPING: 1 year (Required) Language: Punjabi (Required) HINDI (Preferred) ENGLISH (Preferred) Location: Kapurthala Town, Punjab (Required) Work Location: In person
Customer Interaction Handle inbound and outbound calls, emails, and chat queries from customers. Provide accurate information regarding vehicle features, servicing, warranties, and accessories. Assist customers in booking service appointments and test drives. Issue Resolution Address customer complaints and concerns promptly and professionally. Coordinate with the service, sales, and technical teams for quick resolution of issues. Follow up with customers to ensure problems are fully resolved. Service Coordination Update customers on service status, job card details, and delivery timelines. Maintain customer records in CRM systems. Ensure smooth communication between customers and workshop/service center. Customer Satisfaction Conduct post-service and post-purchase follow-up calls. Collect customer feedback and escalate critical issues when necessary. Promote extended warranties, service packages, and other value-added services. Documentation & Reporting Prepare daily MIS reports on customer interactions and feedback. Maintain logs of customer queries, complaints, and resolutions. Job Types: Full-time, Permanent, Fresher Pay: ₹12,000.00 - ₹14,000.00 per month Benefits: Cell phone reimbursement Commuter assistance Health insurance Provident Fund Ability to commute/relocate: Kapurthala Town, Punjab: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): WHAT WOULD BE NOTICE PERIOD IN CASE OF SELECTION ? Education: Bachelor's (Required) Experience: Customer relationship management: 1 year (Required) Language: English (Preferred) Hindi (Preferred) Punjabi (Preferred) Location: Kapurthala Town, Punjab (Required) Work Location: In person