Kredence Global

Job Title : Customer Support Representative Position Type : Full-Time Location : Work from Home Time Zone : Sydney, Australia Kredence Global: Why Work with Us? At Kredence Global, were dedicated to connecting skilled professionals with growing businesses across the world. As a people-first organization, we take pride in building meaningful connections through a seamless and value-driven hiring process that emphasizes integrity, dedication, and growth. Job Overview: The Customer Support Representative will serve as the primary point of contact for customers, ensuring prompt, helpful, and professional assistance always. The ideal candidate will have strong communication skills, a problem-solving mindset, and a genuine passion for creating positive customer experiences. Key Responsibilities: Manage inbound customer queries via phone, email, or chat in a timely and professional manner. Understand customer needs and provide accurate information or solutions. Convert customer inquiries into scheduled service appointments using provided scripts and tools. Resolve customer concerns with empathy and efficiency, ensuring high satisfaction levels. Maintain accurate records of interactions and updates in the CRM system. Follow up on open cases to ensure successful resolution. Collaborate with internal departments to escalate and address complex issues. Support administrative tasks such as reporting, appointment confirmations, and data entry. Participate in regular training sessions to enhance product knowledge and service quality. Requirements: Fluency in English with excellent written and verbal communication skills. Previous experience in customer service or support roles preferred. Strong attention to detail and the ability to manage multiple tasks efficiently. Positive attitude with a calm and professional approach to problem-solving. Proficiency in Microsoft Office Suite and familiarity with CRM systems. Ability to work independently and as part of a virtual team. Benefits: Work-from-home flexibility with a diverse global team. Exposure to international service standards and clients. Ongoing training and career development opportunities. Supportive, people-centric work culture that values growth and collaboration. Salary Range : Negotiable (Based on experience) Start Time : 3:30 AM IST Shift Duration : 8.5 hours (including a 1-hour break) Application Process: If you're passionate about delivering exceptional customer experiences and thrive in a remote work environment, we'd love to hear from you. Please send your resume to hello@kredence.com.au with the Subject line: Application for Customer Support Representative