Position: Customer Support Executive Location: Mumbai (Lower Parel) About the Company: Knya is Indias leading online medical apparel brand. The brand was founded in 2021 by husband-wife duo, Vanshika and Abhijeet Kaji. The vision of Knya is to fill in the gap of functional and fashionable medical apparel for the medical industry across the country at multiple levels. Knya has raised seed funding, led by DSG Consumer Partners, with participation from the promoter family of Narayana Health and Cipla Health amongst others. Since inception, Knya products have been delivered to 900+ cities and 200+ medical institutes across India. Job Description: We are seeking a dedicated Customer Support Representative to join our growing team. In this role, you will interact directly with customers to address questions and resolve issues regarding our products or services. The ideal candidate is someone who thrives in a fast-paced environment, enjoys problem-solving, and is committed to delivering exceptional customer service. Responsibilities: Respond promptly to customer inquiries through various channels Acknowledge and resolve customer complaints. Ensure customer satisfaction and provide professional customer support. Identify and escalate priority issues per company guidelines. Document customer interactions and transactions. Develop a comprehensive understanding of our products and services to effectively assist customers. Collaborate with other departments to ensure timely resolution of customer issues. Strive to achieve first-call resolution and maintain performance metrics. If Interested please share your resume on hiring@knya.in

Job Title: Retail Sales Executive About Knya: Knya is Indias leading online medical apparel brand. The brand was founded in 2021 by the husband- wife duo, Vanshika and Abhijeet Kaji. The vision of Knya is to fill in the gap of functional and fashionable medical apparel for the medical industry across the country at multiple levels. Knya has raised seed funding, led by DSG Consumer Partners, with participation from the promoter family of Narayana Health and Cipla Health amongst others. Since its inception, Knya products have been delivered to 900+ cities and 200+ medical institutes across India. About the Role: As a Retail Sales Executive, you will be responsible for driving sales and providing exceptional customer service to our customers. You will be the face of our brand, representing our products and services with enthusiasm and professionalism. Your role includes assisting customers with their purchases, maintaining the store’s appearance, and contributing to the store’s overall success. Responsibilities Greet customers and assist them in finding products that meet their needs. Provide detailed information about products, including specifications, pricing, and benefits. Handle customer inquiries, complaints, and returns with professionalism and efficiency. Achieve monthly and quarterly sales targets set by the management. Ensure that the sales floor is well-organized, clean, and visually appealing. Manage inventory levels and ensure stock is replenished regularly. Participate in regular stock counts and inventory audits. Handle cash register operations, including processing payments and issuing receipts. Prepare daily, weekly, and monthly sales reports for management review. Monitor and analyze sales performance to identify trends and areas for improvement. Assist in planning and executing in-store promotions and events. Distribute promotional materials and communicate promotional offers to customers. Work collaboratively with other sales executives and store staff to achieve sales goals. Build and maintain strong relationships with regular customers. Collect and manage customer feedback to improve service quality. Adhere to company policies and procedures, including health and safety regulations. Ensure the security of cash, products, and store premises. Report any suspicious activities or security concerns to management immediately.