Knowledge Architect - Power Platform / SharePoint design, Power Apps

Job Description

The Knowledge Deployment team services our global business in the delivery of commercial collateral to our internal audience. Currently in a period of transition, the ideal candidate will have the ability to model our existing Sharepoint network in support of a transition to ServiceNow. With advanced experience in the development of PowerPlatform integrated solutions, Canvas / Model driven applications, Power Automate, PowerBI, Graph API / Rest API. Utilising their skills to create and integrate new solutions to our knowledge deployment network, enhance and streamline our existing processes and future proof our transition to ServiceNow. A candidate with a strong background in KCS principles and ServiceNow management experience is essential. This is a role that services a global organization and therefore will require the candidate to be flexible on working hours to match the time zones of the Knowledge Deployment team and its audience. What youll own Design, develop and maintain SharePoint integrated solutions: Enhance existing knowledge deployment network by creating efficient and scalable solutions, servicing a global business. Gather requirements, application design, development, testing and support Creation of technical drawings: Provide the business with technical infrastructure drawings utilising Visio and other applicable tools as part of data modeling and design process Error resolution : Monitor, manage and resolve technical issues that arise, efficiently, at pace, with no disruption. Communicate the cause, impact and remedy effectively without complexity Technical performance modelling analytics : Monitor, control and evaluate the performance of our Sharepoint knowledge deployment network. Create efficient scalable and automated reports for all aspects of our knowledge estate. Workflow Automation: Integrate workflows using Power Automate across our SharePoint network, utilising a single data source to streamline information delivery to our audience, creating efficiencies and enhancing performance. Develop and Maintain Solutions: Develop, customize, and maintain Modern SharePoint knowledge solutions and transitional ServiceNow requirements Governance and security: Ensuring that all tenant, access, authentication, security groups are validated in the development of PowerPlatform solutions Data Integration: Utilize Graph API, REST API, and ServiceNow APIs for data integration and automation. Code reviews: Systematically evaluate new and existing code structures to identify vulnerabilities, development opportunities and resolve existing issues Project Management: Plan, monitor and control design and development of solutions utilising agile methodology and the creation of supporting roadmaps (MS project is preferred) Stay Updated: Stay updated with the latest trends and best practices in Modern SharePoint, Power Platform development, ServiceNow and future AI capabilities. Where youll own it You will own it in our Vibrant Office Locations as Bangalore hub . APAC With hubs in the heart of city centers and tech capitals, things move fast in APAC. We pride ourselves on being an agile and dynamic collective, collaborating with different teams and offices across the globe. What you bring Ability to explain technical concepts to a non-technical global audience clearly and without complexity Creation of technical infrastructure drawings and packs to share with sponsors, stakeholders and collaborators Exceptional problem-solving skills and the ability to communicate solutions concisely Ability to work both independently and collaboratively within a team environment Qualifications: Bachelor s degree in computer science or related field 3+ years experience in Power Platform / SharePoint design and integration Proficient in Power Apps (Canvas and Model-driven) and Power Automate JSON, JavaScript, HTML / CSS Advanced skill in MS Excel, including VBA and Power Query Advanced skill in PowerBi Proficiency in Modern SharePoint development, including Sharepoint Framework (SPFx) Experience with Graph API, REST API, and ServiceNow APIs Understanding AI advancement: Machine Learning (ML): Understanding of ML algorithms for automating content classification and retrieval. Natural Language Processing (NLP): Enhancing search capabilities and analyzing unstructured data. Generative AI: Generative AI for content creation and user engagement. Robotic Process Automation (RPA): RPA in the automation of repetitive tasks in Knowledge Management, such as content freshness (decay over time / freshness score / usage review)