The Software Support Analyst provides front-line support to customers using Kloud Connects accounting practice management system. This role ensures customers receive timely and effective resolutions to their inquiries while contributing to the overall customer experience through troubleshooting, feedback collection, and training support. POSITION: Software Support Analyst Role Customer Support Provide timely and effective support to customers via phone and email. Troubleshoot and resolve software issues, escalating complex problems to internal teams when necessary. Collaborate with the onboarding team to ensure a smooth transition for new clients. Identify customer training needs and refer them to the appropriate training or consulting teams. Documentation and Content Creation Work with the Content & Training Manager as well as our product team to develop and maintain user guides, FAQs, and troubleshooting articles. Create instructional videos and tutorials to support customer education and software adoption. Continuous Improvement Gather customer feedback to identify recurring issues and improvement opportunities. Provide insights to the product development team to enhance software functionality and usability. Stay up to date with the latest software updates and features to provide accurate support. 1. Response and resolution times for customer inquiries. 2. Customer satisfaction ratings from support interactions. 3. Quality and relevance of client-facing documentation and resources. 4. Timely identification and escalation of complex issues. 5. Contribution to continuous improvement initiatives based on customer feedback.
Job description Exp: 3 years Article ship Experience Location- Bengaluru Work mode: Work from office Role & responsibilities: Accountant/ Senior Accountant / Team Leader CA/CS/CMA/MBA/BCOM/MCOM who has 1 to 3 years of experience in Accounting & Taxation Who knows to prepare financials statements & Tax returns of companies, Trust & Individuals as per the Accounting Standards & Taxation provisions Good Communication in both verbal and written Job Types: Full-time, Permanent
Below is the JD for Auditor role. Job Title: Auditor / Senior Auditor The Opportunity: We are seeking a highly motivated and detail-oriented Auditor / Senior Auditor to join our growing team. This role offers an exciting opportunity to contribute to the integrity of financial reporting, assess internal controls, and provide valuable insights to management/clients. You will work on a variety of engagements, gaining exposure to different industries and business processes. Key Responsibilities: Audit Execution: Plan, execute, and complete audit engagements (financial, operational, compliance, IT) in accordance with professional standards and internal methodologies. Perform risk assessments and develop audit programs. Obtain and review evidence, analyze data, and evaluate internal controls. Conduct interviews with personnel, document findings, and prepare working papers. Financial Reporting & Compliance: Verify the accuracy and completeness of financial statements, records, and related information. Ensure compliance with relevant accounting standards (e.g., IFRS, AASB, US GAAP), regulatory requirements, and company policies. Identify and assess potential areas of financial risk and fraud. Analysis & Reporting: Prepare clear, concise, and well-supported audit reports detailing findings, conclusions, and recommendations. Present audit results to management/clients, explaining implications and suggesting corrective actions. Monitor the implementation of audit recommendations. Stakeholder Engagement: Build and maintain strong professional relationships with internal departments/clients. Communicate effectively with auditees/clients to gather information and discuss findings. Continuous Improvement: Contribute to the continuous improvement of audit processes and methodologies. Stay updated on industry trends, accounting standards, regulatory changes, and auditing best practices. Qualifications: Education: Bachelor's degree in Accounting, Finance, Business Administration, or a related field. Professional accounting qualification (e.g., Semi qualified CA, CPA, ACCA) or internal audit certification (e.g., CIA) in progress or completed. Experience: 2-5+ years of progressive experience in external or internal audit, preferably with some experience leading audit engagements.
Job description Job Title: Sales Development Representative (SDR) Location: Bangalore, India Solutions Centric is an outsourcing and offshoring provider for accounting firms and financial advisors in Australia. We provide scalable, cost-effective solutions tailored to each client's unique needs. Role Overview: We seek a highly motivated SDR (Sales Development Representative) to join our outbound sales team. This role is ideal for a proactive, persistent, and highly organised rep who thrives on conversations and knows how to book quality meetings. You will be responsible for email and LinkedIn outreach, and appointment setting. Were seeking someone who can represent our brand with clarity and confidence, bringing a personalised touch to every interaction. What You’ll Do: Prospect via LinkedIn, email, and other platforms. Qualify leads and set appointments for the sales team. Maintain accurate records of outreach and pipeline progress. Hit weekly and monthly targets. What You Bring: 3-5 years of outbound sales or SDR experience. Comfortable with cold outreach and email automation tools. Strong spoken and written English communication. Self-starter with excellent follow-up skills and attention to detail. Job Type: Full-time Pay: 20,000.49 - 50,062.25 per month Benefits: Paid sick time Paid time off Provident Fund Language: English (Preferred) Work Location: In person
Role Overview We are looking for a seasoned Senior C# Developer with strong SQL Server expertise, Identity Server integration experience, and hands-on knowledge of Office 365 and SharePoint development. This role demands a blend of backend engineering, database optimization, and enterprise collaboration platform integration. Youll be instrumental in building secure, scalable applications and streamlining business workflows. Key Responsibilities: C#/.NET Development Develop and maintain enterprise-grade applications using C# and .NET Core/.NET Framework Apply design patterns and SOLID principles for clean, maintainable code Collaborate on architectural decisions and system design SQL Server & Database Engineering Design and optimize stored procedures, functions, views, and triggers Perform advanced database tuning, indexing, and query optimization Analyze execution plans and resolve performance bottlenecks Identity Server & Security Integrate Identity Server (OAuth2, OpenID Connect) for authentication and authorization Implement secure token handling and role-based access control Ensure compliance with security and data protection standards Architecture & System Design Contribute to layered architecture, repository pattern, and dependency injection strategies Design scalable APIs and modular service components Document technical workflows and architectural decisions Office 365 & SharePoint Integration Develop and customize SharePoint solutions using CSOM, REST API, and SPFx Automate workflows and document management using Power Automate and SharePoint Lists Integrate Office 365 services (Outlook, Teams, OneDrive) into business applications Ensure seamless user experience across intranet portals and collaboration tools Testing, DevOps & Collaboration Write unit and integration tests using xUnit/NUnit/Moq Conduct code reviews and mentor junior developers Collaborate with DevOps for CI/CD pipelines and deployment automation Required Skills & Qualifications Category Skills & Tools Programming C#, .NET Core/.NET Framework, LINQ, async/await Database SQL Server, T-SQL, Stored Procedures, Query Tuning, Indexing Identity & Security Identity Server, OAuth2, OpenID Connect, RBAC Architecture Layered Architecture, DI, Repository Pattern, API Design Office 365 & SharePoint REST API, Power Automate, OneDrive, Teams Tools & Frameworks Visual Studio, Git, Entity Framework, Swagger/OpenAPI Testing & CI/CD xUnit/NUnit, Moq, Azure DevOps/GitHub Actions Soft Skills Analytical thinking, documentation, cross-functional collaboration Preferred Qualifications Experience with microservices or modular monoliths Exposure to containerization (Docker) and cloud platforms (Azure/AWS) Familiarity with performance profiling tools (SQL Profiler, Redgate) Knowledge of enterprise document workflows and compliance stand
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