Job Description

The NPI Solutions Consultant Intermediate, as a fully proficient professional with demonstrated experience, will provide trusted expertise and will contribute, review, and support throughout the customer implementation of Maestro. The incumbent will be responsible for understanding Kinaxis customers most pressing business performance challenges and will be committed to helping our customers solve complex issues in their supply chain management practice. What you will do Configure and implement Kinaxis Maestro software based on customer business requirements, ensuring solution configurations are of high quality, aligned with user stories, and completed in accordance with project timelines. Translate business requirements into Kinaxis Maestro software specifications, following supply chain industry trends and best practices. Lead and support data management and data integration activities, including source systems data transformation, data loading into Maestro, data cleanup and validation. Lead Quality Control/Quality Assurance validation and testing of the solution, including supporting UAT and capturing user feedback. Provide recommendations to improve future processes and implementations Provide technical support to end users and resolve complex issues; act as an escalation point for others Conduct solution training to customers end users Create and document issues through support cases and consult with Kinaxis Customer Support for issues; Update solution documentation and contribute to process improvements for future documentation requirements. Participate in deployment workshops with customers with a focus on guiding and training end users on how the Maestro solution was configured in relation to their business requirements and how to achieve immediate value from their investment. Provide continued support to the customer during the testing phase of the project to ensure the customer understands the solution and how it integrates into their supply chain management objectives and practices. What we are looking for Primary Skills and Qualifications Bachelor s or master s degree in in Industrial Engineering, Supply Chain, Operations Research, Computer Science, Computer Engineering, Statistics, Information Technology or a related field Passion for working in customer facing roles and able to demonstrate strong interpersonal, communication facilitation and presentation skills. 3-5 years of progressive experience in software implementations or deployments in the supply chain planning or supply chain execution space or business experience in supply planning, demand planning, inventory management, manufacturing. Self-starter who shows initiative in their work and learning and can excel in a fast-paced work environment. Excellent problem solving and critical thinking skills, able to synthesize a high volume of complex information to determine best course of action. Works well in a team environment and can work effectively with people at all levels in an organization. Previous exposure to managing external stakeholders such as customers and executive sponsors. Ability to work in a collaborative, matrixed environment with multiple team members. Ability to communicate complex ideas effectively, both verbally and in writing. Role Specific Skills and experience Experience working with supply chain processes and manufacturing planning solutions such as Maestro (formerly RapidResponse), SAP, Oracle or Blue Yonder applications to support supply chain activities. Some facilitation experience in needs requirements and analysis sessions with customers and system end users. Proven experience in applying supply chain best practices and concepts as it relates to forecasting, MRP (Material Requirements Planning), Constraint Management, and Production Scheduling. Some proficiency in SQL, R and/or Java Script.