Job Description

Key Responsibilities: Serve as the primary point of contact for the client across all locations. Develop and maintain strong, long-term relationships with client stakeholders, ensuring high levels of satisfaction. Oversee the day-to-day operations for the client across multiple locations in Pune, ensuring smooth execution of services and solutions. Coordinate between different departments and internal teams to ensure timely delivery and resolve operational challenges. Regularly meet with the client to review progress, gather feedback, and ensure all requirements are being met. Provide strategic guidance to the client in terms of technical solutions. Regularly evaluate the performance of technical solutions and services, ensuring they meet client expectations and industry standards. Ensure the seamless delivery of technical services, including any troubleshooting, maintenance, and system optimizations. Monitor and manage KPIs (Key Performance Indicators) to ensure that service levels and SLAs are being adhered to. Handle any service-related issues quickly and efficiently, ensuring minimal disruption to the client’s operations. Maintain excellent communication with the client, ensuring that all stakeholders are kept informed on project status, issues, and milestones. Prepare regular status reports for the client and management to track performance, progress, and any escalations. Manage internal resources and coordinate team efforts to meet client needs. Education : Bachelor’s degree in Electrical Engineering Experience : 5-7 years of experience in a similar Key Account Management role, preferably in a technical services or solutions environment. Strong technical background in electrical engineering Proven experience in managing key accounts, operations, or projects within a client-facing role. Excellent communication skills, both written and verbal, with the ability to interact effectively with clients and internal teams. Strong problem-solving and conflict resolution skills. Ability to manage multiple locations and ensure consistent service delivery. Experience in handling technical service delivery or managing day-to-day client operations. Strong understanding of service-level agreements (SLAs) and how to enforce them. Show more Show less