Key Accounts Executive in a leading furniture insustry

Job Description

Job Description OEM/FM/TKC Management To provide services to existing clients on regular basis. Advise and Promote appropriate Products and Solutions. Identification of addressable potential clients To provide resolution for complaints. Coordination between client and distributor. Create awareness and penetration of new launched products. To regularly monitor sales figures and product mix of the customers with respect to allotted territory. To provide regular feedback about product demand, market trend, competition, product quality issues. To be responsible for complete sales cycle starting from punching the order to payment collection and including claims management. BUSINESS DEVELOPMENT Regular follow up with existing customers Paint booth team & Purchase team at OEMs factory. Build relations within industry to generate new leads. Conducting regular training sessions for customers with the help of training team. Provide demonstration and sampling of products SALES PERFORMANCE Responsible for achievement of sales targets for the assigned accounts. Ensure timely billing to customer/dispatches and collections. To update daily activity to the Reporting Manager as per assigned formats. SOLUTION TO CUSTOMER QUERY To ensure that all customer complaints are handled on priority and feedback related to same is provided to customer and company. Provide proper solutions to the customer with the help of technical team and ensure customer satisfaction. Escalate new and unique issues to relevant people in the organization for knowledge and resolution. Remain self-updated on product knowledge enabling appropriate solutions to customer queries. The Key KPI for the role: Taret Achievement Payment Collection Focused /Key Account business growth Interested candidates please share your resume at aparna@aceconsultants.in