Key Account Mangament

Job Description

Account Management: Develop and maintain relationships with key clients, understanding their IT infrastructure needs and offering tailored solutions. Sales Strategy Execution: Identify sales opportunities for end computing, networking, server storage, backup solutions, and firewall technologies. Drive solutions that meet the unique requirements of key accounts. Customer Success: Ensure clients are effectively utilizing IT infrastructure solutions, providing ongoing support, troubleshooting, and ensuring high customer satisfaction. Solution Selling: Present, promote, and sell IT infrastructure solutions to customers, including networking, server storage, backup solutions, and firewall products. Collaboration: Work closely with the sales, technical, and support teams to ensure a seamless delivery of solutions and services. Account Planning: Develop and execute strategic account plans, setting clear goals and targets for each key account. Revenue Growth: Identify new opportunities within existing accounts to drive business expansion. Regularly review client contracts, pricing, and service levels to maximize revenue. Reporting Analysis: Prepare regular account status reports, outlining progress, performance, opportunities, and challenges to senior management. Market Research: Stay informed of industry trends, competitor activities, and evolving customer needs to offer relevant solutions. Qualifications and Skills: Experience: Minimum of 4 years in key account management or sales with a focus on IT infrastructure solutions (end computing, networking, server storage, backup solutions, firewall). Technical Expertise: Strong understanding of IT infrastructure components, including end computing, networking, server storage, backup solutions, and firewalls. Client Relationship Management: Proven experience in managing and growing relationships with key clients, ensuring long-term success and satisfaction. Solution Selling: Ability to sell complex IT infrastructure solutions and services, with a deep understanding of customer needs and business challenges. Communication Skills: Strong presentation, negotiation, and communication skills, both verbal and written. Problem Solving: Ability to troubleshoot client issues and provide effective, timely solutions. Sales Orientation: Target-driven, with a proven track record of meeting and exceeding sales goals. Education: Any educational background is acceptable, but a degree in IT, Business Administration, or a related field is preferred.