Key Account Manager - Sales

Job Title: Key Account Manager

Department: Sales / Business Development

Reports To: Sales Director / Head of Key Accounts

Salary: Upto 26K per month

Job Summary:

The Key Account Manager (KAM) is responsible for building and maintaining strong, long-term relationships with the company’s most important clients. This role focuses on understanding key customers’ needs, developing strategic account plans, and ensuring the delivery of tailored solutions that meet client objectives while driving revenue growth and profitability for the company.

Key Responsibilities:

Account Management & Relationship Building

• Serve as the primary point of contact for key clients.
• Build and maintain trusted, long-term relationships with strategic accounts.
• Understand clients’ business goals, challenges, and industry trends to provide relevant solutions.

Sales & Revenue Growth

• Identify new business opportunities within existing accounts.
• Achieve or exceed account revenue and profitability targets.
• Collaborate with the sales and marketing teams to develop account-specific campaigns.

Strategic Planning

• Develop and implement strategic account plans that align with client objectives.
• Conduct regular business reviews with clients to ensure satisfaction and identify growth opportunities.
• Monitor key account metrics and performance indicators.

Collaboration & Coordination

• Work closely with internal teams (e.g., product development, customer service, logistics) to ensure client needs are met.
• Serve as a liaison between key clients and internal stakeholders.
• Provide feedback to product and operations teams to improve offerings.

Reporting & Analysis

• Prepare regular reports on account status, forecasts, and sales performance.
• Analyze market and competitor data to identify trends and opportunities.

Qualifications:

• Education: Bachelor’s degree in Business Administration, Marketing, Sales, or a related field (MBA preferred).
• Experience: 2–4 years of experience in key account management, B2B sales, or customer success.
• Proven track record of managing large or strategic client accounts.

Skills & Competencies:

• Strong communication, negotiation, and interpersonal skills.
• Strategic thinking and analytical ability.
• Excellent problem-solving and decision-making skills.
• Ability to manage multiple accounts and priorities effectively.
• Proficiency in CRM systems (e.g., Salesforce, HubSpot).
• Results-driven with a customer-focused mindset.

Performance Metrics (KPIs):

• Account revenue growth and retention rates.
• Client satisfaction and Net Promoter Score (NPS).
• Achievement of sales targets and profitability goals.
• Number of upselling or cross-selling opportunities closed.

Job Types: Full-time, Permanent

Pay: ₹26,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person