Key Account Manager

Job Summary:

coordination between internal teams and external stakeholders. Securing Orders and managing

project timelines, deliverables, and quality standards to meet customer expectations.

Key Responsibilities:

● Enterprise Sales

○ Lead customer engagement and securing orders from key customers in the region

○ Identifying key personnel at customer organisation to enable favourable decision making

○ Top line accountability for the region

○ Achieving or exceeding Sales target

● Market Intelligence

○ Monitor industry trends and competitors

○ Map customer needs to inform product strategy and roadmap

○ Provide valuable inputs for pricing strategy

● Order Execution:

○ Monitor order execution progress and identify critical activities

○ Facilitate regular team meetings and address challenges

○ Coordinate with internal teams for GTP preparation, GA drawings, and prototype samples

○ Manage prototype submission, testing, and approval

○ Coordinate with customer for manufacturing clearance and delivery schedules

○ Followup and realization of advance payment if applicable

○ Track and monitor manufacturing processes

● Customer and Stakeholder Management:

○ Provide regular project status updates to customers and Management

○ Address execution concerns and raise issues to management

○ Coordinate with DISCOMs and customer for inspections and dispatch instructions

● Payment Recovery:

○ Collaborate with logistics for meter dispatch and document preparation in line with dispatch instruction

○ Coordinate with finance for invoicing

○ Ensure timely payment collection from the customer based on the contractually agreed payment terms