Key Account Manager

Job Description

Key Responsibilities Client Relationship Management: Develop and nurture trusted relationships with key clients including Banks, NBFCs, and FinTechs. Act as a strategic partner for senior executives, fostering high levels of client satisfaction and engagement. Strategic Growth & Retention: Take ownership of account growth, including upselling and cross-selling opportunities. Proactively minimize churn through excellent relationship management and value delivery. Account Operations: Serve as the communication bridge between clients and internal teams. Ensure timely resolution of client issues and manage escalations effectively. Prepare and present regular progress reports, forecasts, and key account metrics. Business Development: Liaise with key decision-makers such as Business Managers, Risk Managers, and Product Managers to explore new business opportunities. Identify client needs and propose tailored solutions to drive account expansion. Service Excellence: Work closely with internal teams to ensure seamless and high-quality delivery of services. Maintain rigorous attention to detail in addressing client concerns and executing engagements. Revenue & Collections: Ensure timely invoicing and follow-up for payment collections. Track financial performance of accounts and contribute to revenue goals. Market Intelligence: Conduct detailed competition mapping to inform client strategy and internal planning. Qualifications Bachelor’s degree in Business, Finance, or a related field (MBA preferred) from a premier institute. 1–3 years of experience in account management, preferably in financial services, FinTech, or enterprise SaaS. Demonstrated ability to communicate, present, and influence credibly at all levels of the organization. Proven track record of managing multiple accounts while paying strict attention to detail. Strong problem-solving skills and ability to adapt in a fast-paced environment. Key Competencies Excellent interpersonal and communication skills Strong analytical and organizational abilities Client-focused mindset with a strategic outlook Collaborative team player with a proactive approach Ability to thrive in high-pressure, deadline-driven environments Skills: management,business development,business opportunities,strategic growth & retention,client relationship management,interpersonal skills,organizational abilities,revenue & collections,revenue,client-focused,analytical skills,service excellence,account expansion,market intelligence,account operations Show more Show less