Key Account Manager – E-commerce, Quick Commerce & Modern Trade

Job Description

Job Title: Key Account Manager – E-commerce, Quick Commerce & Modern Trade Location: Jaipur Department: Sales & Business Development Reporting To: Head – Sales & Marketing Company: Fidelo Farms Private Limited About Fidelo Farms: Fidelo Farms is redefining dairy and plant-based food innovation with a commitment to clean-label, preservative-free, and additive-free products. From traditionally made Bilona Cow Ghee to India’s first shelf-stable almond milk (with no gums or emulsifiers), our product line includes yogurt smoothies, curd-based dips, and more — all designed to fit into modern lifestyles without compromising on purity. Join us on our mission to transform food choices for Indian consumers. Role Overview: We’re looking for a Key Account Manager to drive growth across E-commerce, Quick Commerce, and Modern Trade (MT) platforms. You’ll manage end-to-end business operations, from sales planning and execution to account growth and cross-functional coordination. This is a high-impact, result-driven role for someone ready to thrive in a fast-paced, entrepreneurial environment. Key Responsibilities: Channel Ownership & Account Management Own and manage performance across E-commerce (Amazon, BigBasket, etc.), Quick Commerce (Blinkit, Instamart, Zepto), and Modern Trade (Reliance, Nature’s Basket, etc.) Build and execute Joint Business Plans (JBPs) with key accounts. Lead listing, pricing, assortment, and trade term negotiations. Sales Execution & Forecasting Drive monthly, quarterly, and annual sales targets by channel and SKU. Ensure availability, visibility, and activation execution across online and offline touchpoints. Collaborate with supply chain on stock planning, demand forecasting, and fulfillment tracking. MIS & Business Analytics Prepare and maintain channel-wise MIS reports – revenue, order fill rates, trade spends, promotion ROI, and inventory health. Analyze platform performance and provide actionable insights to improve efficiency and growth. Own weekly and monthly sales trackers and dashboards for leadership reviews. Cross-Functional Coordination Work closely with: Marketing to align campaigns, content, and brand presence on platforms. Operations & Supply Chain for seamless order flow and inventory hygiene. Finance for timely reconciliations, claims, and credit notes. NPD & Quality for new product launches and feedback resolution. Growth & Innovation Identify growth opportunities within accounts and suggest strategic interventions. Stay on top of industry trends, competitor activities, pricing shifts, and platform dynamics. Drive new product rollouts with a first-time-right execution mindset. Qualifications: MBA/PGDM or graduate with relevant experience. 3–6 years of FMCG experience in E-commerce, Q-commerce, or Modern Trade account management. Strong skills in Excel, PowerPoint, and data interpretation. Excellent negotiation, communication, and relationship-building skills. You’ll Fit Right In If You: Love solving problems and taking ownership of performance. Thrive in fast-paced, evolving startup environments. Are detail-oriented but can zoom out to see the big picture. Can work cross-functionally with ease and clarity. To Apply: Send your resume to growth@fidelo.in with the subject: Application – Key Account Manager Show more Show less