Key Account Manager

Job Title: Account & Operations Executive

Location: Remote (UK Time Zone Alignment Required)
Contract Type: Permanent, Full-Time (2-Year Lock-In)

About the Role

We are seeking a highly driven and detail-oriented Account & Operations Executive to support daily operations, client communications, demo scheduling and delivery, onboarding, and ongoing customer engagement. You will act as a key liaison between backend and customer-facing teams to ensure smooth workflows and consistent revenue generation.

Key Responsibilities

• Client Demo Management:
• Schedule product/service demos daily
• Conduct live demos for clients, explain offerings clearly and persuasively
• Follow up with clients post-demo to close onboarding
• Client Onboarding & Relationship Management:
• Guide new clients through the onboarding process
• Maintain regular communication with clients to ensure satisfaction and retention
• Manage client escalations and provide timely resolutions
• Cross-Departmental Coordination:
• Act as the main point of contact between backend teams and customer teams
• Support internal departments to ensure smooth service delivery
• Monitor key accounts and help ensure consistent monthly revenue
• Customer Support:
• Oversee and manage the 24/7 live chat support system
• Provide exceptional support across all touchpoints and communication channels
• Address complex customer queries with professionalism and urgency
• Business Growth Support:
• Contribute proactive ideas to help scale and grow the business
• Monitor market trends and feedback to inform strategy and service improvements
• Assist with internal process optimization and best practice implementation

Required Skills & Qualifications

• Fluent English — spoken and written (near-native proficiency)
• Strong understanding of the UK market — including education systems, companies, cultural norms, and basic legal/regulatory frameworks
• Excellent communication, presentation, and interpersonal skills
• Ability to manage client relationships and handle escalations professionally
• Highly organized with strong multitasking abilities
• Experience in customer support, account management, or operations
• Comfortable working across multiple time zones, and on UK time
• Tech-savvy and familiar with CRM tools, chat platforms, and scheduling systems

Contract Details

• Position: Permanent
• Commitment: 2-Year Lock-in
• Start Date: Immediate or as agreed
• Compensation: Competitive salary + performance incentives
• Working Hours: UK Time Zone (flexibility required for 24/7 coverage rotation)

What We Offer

• A collaborative and fast-paced work environment
• Direct exposure to a global client base
• Opportunities for growth and development
• A chance to make a significant impact in a scaling business

Job Types: Full-time, Permanent, Contractual / Temporary
Contract length: 24 months

Pay: ₹10,312.00 - ₹35,723.00 per month

Benefits:

• Paid time off
• Work from home

Work Location: Remote

Expected Start Date: 04/08/2025