Support ERP user account setup and role assignment, provide first-level user assistance, participate in UAT/regression testing, log issues, assist with data uploads/corrections, document SOPs/FAQs, and escalate complex cases via helpdesk tracking.
Lead end-to-end Roadmap ERP implementation, manage hybrid infra (cloud/on-prem), administer Oracle DB, configure environments, oversee data migration, enforce backup/security, and mentor IT staff while coordinating with vendor on escalations.