JUNIOR TECHNICAL SUPPORT EXECUTIVE

Job Description

Effectively lead, motivate and develop the service team across the country. Creating, Developing and managing the service network Service Centers, Field service mechanics Imparting of training to the service centres and dealers. Enhancing the service process and practices to the Industry standard product details, offering of customer service including maintaining customer relationships and managing the Customer service care. Providing necessary technical knowledge tools to marketing team, dealers and service centers. Effective Product Complaint Management Spares Management co-ordination with the Product development, Manufacturing, Central Planning, Marketing and Service Centres. Defective management Repairing efficiency as per the company standards Auditing Customer feedback and satisfaction. Budgeting and controlling of the service expenses. Analysis on Product Complaint Defective Management Efficiency of Customer Care & Service center Oversees team members performances and preparing of various reports. Will have extensive traveling across the country. DESIRED CANDIDATE PROFILE : Male candidates with Comprehensive Industry Knowledge, Strong Customer-Facing Skills, Excellent leadership qualities, Innovative, Good communication and having quick decision-making skills.