Junior Process Executive

Job Description

Job Description Keeping track of the sales lead from Google sheet or what’s app. Calling the sales lead for validation / verification. Maintaining quality verification / validation by adhering to all the CPR points. Handling customer query and responding it positively. Reporting the dispute cases to the sales team as well as the management. Keeping update on any changes in the product, process & CPR. Ensuring the TAT of 8 mins to be followed for the first call. Updating the dispute case on the Google sheet & What’s app. Attending training and review meetings. Should handle multiple products. (elife, PP, HW) Any regular malpractice (like duplicate numbers for multiple case etc.) by the sales team to be reported to the team manager. Ensuring replacement manpower availability when taking break or leave. Language Required: English & Hindi Job Type: Full-time Language: English (Required) Hindi (Required) Location: Kochi, Kerala (Preferred) Work Location: In person