Job Description

1. Proactive network testing to prevent failure before they disrupt the network. 2. Physical connection to end devices on network, IP configuration on end devices, IP address updating on DNS and host files. 3. Ensuring the physical network connectivity from end device to Core switch. 4. Trace and resolve the network congestion, if present. 5. Providing solution to any vulnerability in network H/w or S/w. 6. Identifying the fault location in any Part / equipment of the Network. 7. Maintenance of I/O ports, Ethernet cables, OFC cables, network connectivity, terminations and network configuration. 8. Diagnose, troubleshoot and resolve all H/w and S/w configuration issues related to network access. 9. Maintain database of network assets and update the asset management database to track any move, add, change and installation of assets. 10. Maintain the inventory of all the active/passive components on regular basis and submit the stock report at the end of every month. 11. No remote access facility to connect to Client Network and Intranet will be provided. All the connectivity issues / problems should be addressed and resolved on site by engineers. 12. Configuration of new switches / routers as and when required. 13. Maintaining the configuration of switches and document the same. 14. Modifying the configuration of switches to improve the performance of the network and release the document/technical memo of the same. 15. Manage the network resources to ensure maximum uptime. Any patches/upgrades required to preempt failure to be performed. 16. To provide enough spares for an immediate replacement of switches, servers and storage boxes under CAMC till the defective item is repaired. 17. Setting up new VLANs and maintaining the current virtual LAN configurations. 18. Checking all the interfaces / ports of switches during preventive maintenance. 19. Power supply / Fans and other components of the Switches to be checked. 20. Maintaining the network warranty / CAMC details. 21. The type of maintenance will be fully comprehensive for the identified devices on-site including repair/replacement of parts or full item in case of not being repairable with same or better configuration / technical specifications. Maintenance services shall consist of preventive and breakdown maintenance of network active components. 22. Quarterly preventive maintenance (PM) for all equipment's under AMC. 23. Preventive maintenance of Switches and check the Log, Performance figures. 1. Network Management 1. Implementation of MAC binding for Client network. 2. Configuration of switches taking back up and log of Internet switches. 3. End point configuration as per checklist provided by client HQ. 4. Installation of hardened Ubuntu OS/ other Linux versions for Client network. 5. Configuration of Ubuntu OS for thin clients and GOV mail configuration. 6. Ubuntu Thin client Server repository updation. 7. Installation and management of AV agents in Ubuntu/windows endpoint systems. 8. Configuration of thin client users and management of thin clients. 9. Configuration of Ubuntu for gov mail configuration. 10. Aadhar biometric installation and configuration in Client network. 11. Cable laying, crimping and punching for Internet connections. 12. Support for User's relocation. 13. Support for Hardware issues in end point systems. 14. Hardware and software failure management for various servers and switches. 15. Configuration and management of VC software's on Ubuntu end point systems. 16. Configuration, management of Sparsh portal for pension service. 17. Digital certificate Installation, management and updation in Sparsh and GeM endpoint systems. 2. Intranet Management 1. Implementation of MAC binding for Intranet network. 2. Configuration of switches, taking back up and log of intranet switches. 3. End point configuration as per checklist provided by client HQ to access intranet network. 4. Installation of certificates for intranet users. 5. Installation of latest OS and its activation. 6. MS office installation and its offline activation (Volume License). 7. Microsoft OS Windows 10 and 11 installation and its offline activation (Volume License). 8. Antivirus installation and management on End point systems. 9. Antivirus Report generation for Monthly cyber security audit. 10. Configuration of storage quota for AD users. 11. Configuration of NAS and mapping the storage in End point system. 12. Network printer installation and configurations in intranet endpoint systems. 13. Troubleshooting and rectifying the problems of face recognition-based attendance system. 14. Maintenance of CCTV and monitoring, back up of the same in server room. 15. Scheduler maintenance and troubleshooting in Directors room. 16. Cable laying, crimping and Punching for Intranet connections 17. Support for User's relocation. 18. Support for various software installation at end points. 19. Support for Hardware issues for end point systems. 20. Hardware and software failure management for various servers. 21. Regular up-keep of server room which includes maintaining of dust free environment, Air Condition, UPS management, biometric access log monitoring and other preventive maintenance of network devices. 3. Standalone endpoints management 1. Installation of OS, Hardening, MS office (volume license) and other software installation and its activation in offline mode. 2. Printer installation and configuration. 3. Antivirus installation, configuration and Updating of Virus database via offline method. 4. Support for Hardware and software issues. 5. Standalone endpoint audit.