Jr Technical Support Executive.

Job Description

Opening for Jr Technical Support Executive. !!! Company Name: - Dusane Infotech India Pvt. Ltd Company Website:- https://www.dusaneinfotech.com/ Position: - Jr Technical Support Executive Job type – Full time Job Location - Thane (West) Working days - 5 Days working Experience: 0- 1 year of experience Education: Any Bachelor Degree, With Basic Network Knowledge AND good English Speaking Knowledge, If Call center knowledge is there then Good. Additional Skills: - · Good written and verbal communication skills. · Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and or ambiguous situations. · Basic understanding of some of the following technologies Networking Non-negotiable skills: - Graduate degree, Good Communication Skills & Good English Speaking Knowledge Responsibilities: - Take ownership of customer issues reported and see problems through to resolution Research, diagnose, troubleshoot and identify solutions to resolve customer issues Resolve customer’s issues via the telephone, email Reproducing issues in-house and responding back in a timely manner. Escalate issues in a timely manner according to Standard Operating Procedures. Focus on an area of technical specialization and attend technical trainings, Give the training to Jr. Engineers Job Role: - · Inbound and outbound calling good practices & solutions · Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams · Prepare accurate and timely reports · Resolving escalated customer complaints without the need for team lead intervention · Ready to work in 24/7 working format · Participate in technical communications within the Technical Support Team to share best practices and learn about new technologies. If you are interested Share your updated resume on given mail id - jidnyasap@diipl.com Thanks and Regards Jidnyasa pate Dusane Infotech (I) Pvt. Ltd Job Type: Full-time Pay: ₹15,000.00 - ₹22,000.00 per month Shift: Rotational shift Application Question(s): Are you Able to Work in Rotational shift? Do you have basic knowledge of Network and Hardware ? Are you interested for Voice Process job role ? Where Do you Stay ? Education: Bachelor's (Preferred) Work Location: In person Expected Start Date: 15/06/2025