Jr. Customer Support Associate

Job Description

Position Overview : As a Junior Customer Support Executive , you will be the first point of contact for our customers, ensuring they have a smooth and satisfying experience. Your role will involve responding to customer inquiries, resolving issues, and assisting with order management, all while maintaining a high level of professionalism and empathy. Key Responsibilities Respond promptly to customer queries via email, chat, and phone. Assist customers with product information, order-related inquiries, and issue resolution. Ensure a positive customer experience by providing accurate and efficient support. Work closely with internal teams to address customer concerns and provide timely solutions. Maintain records of customer interactions, feedback, and resolutions for continuous improvement. Support the team in managing returns, refunds, and exchanges efficiently. Identify recurring customer issues and suggest process improvements. Adhere to company policies while handling sensitive customer data. Requirements 0-2 years of experience in customer support, preferably in e-commerce or healthcare. Excellent verbal and written communication skills in English. Proficiency in using customer support tools (e.g., Freshdesk, Zendesk, or similar platforms). Strong problem-solving skills and ability to think on your feet. A customer-first mindset with a positive and empathetic attitude. Ability to multitask and handle high volumes of customer interactions. Willingness to work in shifts, including weekends and holidays, if required. Preferred Qualifications Experience in the healthcare or wellness industry is a plus. Knowledge of Hindi or other regional languages is an advantage. Familiarity with CRM software and basic data entry skills. Role & responsibilities