4367 Jobs in Patna - Page 35

The Advertising Manager position is a full-time hybrid role based in Patna, offering some work from home options. As the Advertising Manager, you will be responsible for overseeing and coordinating advertising campaigns, managing project timelines, and collaborating with the sales and marketing teams. Your role will include the development and implementation of advertising strategies, conducting market research, and analyzing campaign performance. Additionally, you will be in charge of client communication, ensuring project completion within the designated time frame and budget. To excel in this role, you should possess strong communication and interpersonal skills, along with expertise in sales and marketing. Experience in advertising and strategy development, as well as project management skills, are essential qualifications. A Bachelor's degree in Advertising, Marketing, Business, or a related field is required. The ideal candidate will demonstrate the ability to manage multiple projects simultaneously, possess experience with digital advertising platforms, and showcase strong analytical and problem-solving capabilities.,

As a Sales Attendant at Lakshmi Digital Studio - India in Patna, you will play a crucial role in assisting customers with their purchases, providing product information, and ensuring exceptional customer service. Your responsibilities will also include maintaining the sales floor, handling transactions, restocking shelves, and keeping the store clean and organized. To excel in this full-time position, you should possess strong customer service and interpersonal skills, sales and marketing knowledge, as well as basic computer skills including familiarity with POS systems. Attention to detail, organizational skills, and the ability to work effectively both independently and as part of a team are essential for success in this role. Effective communication skills in English and the local language will be necessary to interact with customers and colleagues. A high school diploma or equivalent qualification is required to qualify for this position at Lakshmi Digital Studio - India. If you are passionate about delivering excellent customer service, have a knack for sales and marketing, and possess the necessary skills and qualifications, we invite you to apply for the Sales Attendant position and be a part of our team in Patna.,

The Salesperson position is a full-time on-site role located in Patna. Your main responsibilities will include identifying and pursuing new sales opportunities, maintaining client relationships, meeting sales targets, and delivering exceptional customer service. You will be expected to generate leads, conduct sales calls and visits, present products and services, negotiate contracts, and provide regular sales activity reports to the management team. To excel in this role, you should possess strong sales and negotiation skills, as well as customer service and relationship management abilities. Effective communication and presentation skills are essential, along with the capability to achieve sales targets under pressure. Problem-solving and critical thinking skills are also crucial, in addition to basic computer proficiency, including familiarity with CRM software. Previous industry experience will be advantageous, and a Bachelor's degree in Business, Marketing, or a related field is preferred.,

As an Assistant Secretary at Advance Retail, located in Patna, you will be responsible for managing day-to-day administrative and clerical tasks. Your role will involve handling schedules, organizing files, drafting correspondence, and scheduling meetings. You will play a key part in coordinating office activities, ensuring office supplies are maintained, and providing necessary support to the executive team. This position requires you to work on-site at the office daily. To excel in this role, you must possess excellent organizational and time management skills. Strong written and verbal communication abilities are essential, along with proficiency in office software applications such as the Microsoft Office Suite. Attention to detail, multitasking capabilities, and the ability to maintain confidentiality are crucial. You should be comfortable working both independently and as part of a team. Previous administrative or secretarial experience would be advantageous. Advance Retail is a company that offers comprehensive solutions for retail chains in various formats, including Hypermarkets, Departmental Stores, Specialty Convenience Stores, EBOs, MBOs, and SIS. Equipped with top-notch infrastructure, the company boasts in-house Design Studios, Digital Printing Units, Metal CNC Setups, Multi-Powder Coating Plant, and wood/glass/acrylic workshops. The team at Advance Retail consists of over 200 professionals with expertise in 3D design, architecture, engineering, conceptualization, and graphic design. Joining Advance Retail as an Assistant Secretary will provide you with an opportunity to contribute to the efficient functioning of the office while supporting the company's operations. If you have a high school diploma or equivalent and additional qualifications as an Administrative Assistant or Secretary, it will be considered an advantage for this role.,

As a Human Resources Intern at our company located in Patna, you will play a key role in supporting the HR department. Your responsibilities will include maintaining employee records, assisting with recruitment activities, coordinating orientations and training sessions, working on HR policies and procedures, and managing employee benefits. To excel in this role, you should possess relevant skills in Human Resources (HR) and HR Management, along with a solid understanding of HR Policies. Knowledge of Employee Benefits and Personnel Management will be crucial. Your strong organizational and administrative skills will be essential in ensuring smooth HR operations. Effective communication and interpersonal skills are necessary as you will be interacting with employees at all levels. You should be able to work both independently and as part of a team to achieve departmental goals. Any relevant coursework or experience in Human Resources or a related field will be considered a plus. Join us in this full-time on-site position and contribute to the success of our HR department with your dedication and expertise.,

Responsibilities: * Read and implement civil + landscaping drawings on-site * Take measurements, verify layout, supervise finishing quality * Prepare 2D layouts, basic BOQ drawings in AutoCAD * Model basic 3D concepts in SketchUp or Lumion (optional) * Update daily progress reports with photos via WhatsApp * Manage downtime (when no site active) by supporting design department Skills Required: * AutoCAD (2D layout mandatory) * SketchUp or any 3D modeling tool (basic level) * Site supervision experience (civil/interior/landscape preferred) * Material understanding: wood, pump, cement, lights, etc. * Team handling & basic client interaction * WhatsApp, Excel & basic photo reporting

You are a Procurement Lead with 7-10 years of experience in sourcing infrastructure-related commodities. Your expertise lies in steel procurement including Structural steel, TMT, Puff panels, PPGL, GI, and exposure to GFRP (bars/mesh), Ceramic, Fiber, and CP. Your role is crucial in shaping the category sourcing strategy across India by effectively utilizing supplier and distributor networks. Your responsibilities include developing a category sourcing strategy for the mentioned commodities across all geographies in India, managing supplier/distributor ecosystem/networking, sourcing, negotiation, contract management, and vendor management. You should possess excellent communication skills to interact with internal and external stakeholders effectively. Your negotiation, problem-solving, and interpersonal skills will be essential to build strong relationships with suppliers, manufacturers, and marketplace aggregators on favorable terms, considering the nuances of a start-up environment. Strong analytical skills and a demonstrated track record in data analytics and market intelligence will be beneficial. Familiarity with ERP/Systems is required. Ideal candidates hold a B.Tech with 7-10 years of experience or an MBA with 5-7 years of experience from reputed colleges. In return, we offer a competitive salary, performance-based incentives, the opportunity to work with a dynamic and innovative team, a chance to make a significant impact in a rapidly growing company, and professional development and growth opportunities.,

As a Content Writer at Candent SEO, your primary responsibility will involve conducting in-depth research on industry-related topics and developing creative ideas for various content types such as articles, blogs, and web pages. You will need to comprehend client briefs effectively and tailor your content to suit the target audiences. Your role will also entail creating high-quality content that is clear, compelling, and grammatically correct. It will be crucial to produce SEO-friendly content including web content, blogs, and product descriptions while adjusting your writing style based on the platform being used, whether it is social media, blogs, websites, or brochures. In addition, you will be responsible for editing and proofreading content to ensure accuracy, tone, and alignment with the brand voice. You must guarantee the originality of all content and adhere to plagiarism-free standards. Moreover, you will play a key role in SEO optimization by incorporating relevant keywords to enhance organic reach and implementing on-page SEO practices like headings, meta tags, and alt text. As part of the content management team, you will upload and format content on CMS platforms such as WordPress, maintain content calendars, and monitor deadlines diligently. Collaboration with designers, marketers, and developers will be essential in delivering cohesive and impactful content. You should be open to receiving feedback positively and revising content accordingly. Furthermore, you will contribute to content planning and strategy discussions, ensuring alignment with the company's objectives. Staying abreast of content trends and competitor activities will be crucial to inform and enhance the content strategy. Join our team at Candent SEO, a renowned establishment offering branding solutions and excelling in online marketing. As a leading player in the industry, we cater to a diverse clientele, providing services in online marketing, digital advertising, search engine optimization, social media marketing, and more. Embrace this opportunity to showcase your content writing expertise and contribute to our dynamic content creation and marketing efforts.,

Responsibilities: * Collaborate in Shooting, camera handling * Edit videos using Adobe After Effects & Premiere Pro. * Enhance audio quality through sound editing. * Apply visual effects and color correction. Free meal Assistive technologies Job/soft skill training

You will be practicing legal expertise independently at the Patna High Court with a proven track record of securing decisions in favor of clients. Your focus will be on a variety of cases including criminal and civil law, ensuring successful outcomes for clients through meticulous legal strategy and representation. As a Field Research Assistant, you will be based in Patna and will be responsible for conducting field research, gathering data, and completing assigned field work tasks. Your daily responsibilities will involve interacting with different stakeholders, analyzing the data collected, and presenting detailed reports on your findings. To excel in this role, you should possess strong skills in field research, data collection, and communication. Additionally, having excellent analytical skills and both written and verbal communication skills is crucial. The ability to work independently and on-site in Patna is required. Familiarity with legal research methodologies and practices would be advantageous. A Bachelor's degree in Law, Criminology, Sociology, or a related field is preferred for this position.,

Position Overview We are seeking a creative and detail-oriented Graphic Designer with a passion for visual storytelling to join our team. The ideal candidate will have hands-on experience crafting compelling designs across digital and print platforms while collaborating with marketing, product, or content teams. Key Responsibilities Develop and execute visually engaging graphics for digital platforms, including social media, websites, email campaigns, and advertisements. Design print materials such as brochures, flyers, banners, and posters. Collaborate with internal teams to understand project requirements and deliver creative solutions on time. Maintain consistency in brand aesthetics across all materials. Revise and update designs based on feedback from stakeholders. Manage multiple projects simultaneously, ensuring quality and deadlines are met. Requirements At least 1 year of proven experience in graphic design roles. Proficiency in industry-standard design tools: Adobe Photoshop, Illustrator, and Canva. Strong portfolio showcasing relevant digital and print work. Good understanding of color theory, typography, and visual hierarchy. Ability to communicate ideas effectively and work collaboratively in a team environment. Excellent attention to detail, time management, and organizational skills. Preferred Experience with additional software such as Adobe InDesign, After Effects, or Figma. Knowledge of branding fundamentals.

Responsibilities: Meet daily/weekly sales targets Cold call leads, close deals Maintain customer database Collaborate with broker network Upsell existing policies

We are seeking a dynamic and creative Social Media Executive to join our team for Indian and international clients. The Social Media Specialist will work in tandem with other teams and be responsible for developing and implementing social media strategies to increase brand awareness, engage with our audience, and drive traffic to our digital platforms. The ideal candidate will have a passion for social media, excellent communication skills, and a strong understanding of various social media platforms and their best practices. Responsibilities: 1. Develop and execute social media strategies to enhance brand visibility and engagement across various platforms, including but not limited to Facebook, Instagram, Twitter, LinkedIn, You Tube and TikTok. 2. Create and curate engaging content, including text, images, videos, and graphics, tailored to each social media platform and target audience. 3. Monitor social media channels for trends, news, and conversations relevant to our industry and brand, and actively participate in conversations to foster engagement. 4. Manage social media accounts, including scheduling posts, responding to comments and messages, and maintaining a consistent brand voice and tone. 5. Collaborate with cross-functional teams, including marketing, content, and design, to align social media efforts with overall marketing initiatives and campaigns. 6. Analyze social media performance metrics, such as reach, engagement, and conversion rates, and use insights to optimize strategies and content. 7. Stay up-to-date with the latest trends and best practices in social media marketing, including algorithm changes, platform updates, and emerging technologies. 8. Develop and maintain relationships with influencers, partners, and brand advocates to amplify our social media presence and reach new audiences. Requirements: Bachelors degree in marketing, communications, or a related field. Proven experience as a Social Media Executive or similar role, with a strong portfolio showcasing successful social media campaigns and content. In-depth knowledge of social media platforms, their features, and best practices, including but not limited to Facebook, Instagram, Twitter, LinkedIn, and TikTok. Ability to create content using Adobe suite or platforms like Invideo. Excellent written and verbal communication skills, with the ability to craft compelling content and engage with diverse audiences. Proficiency in social media management tools and analytics platforms, such as Hootsuite, Sprout Social, Buffer, Google Analytics, or similar. Creative thinking and problem-solving skills, with the ability to adapt to changing priorities and navigate ambiguity. Strong organizational and time management skills, with the ability to manage multiple projects and deadlines simultaneously. Preferred Qualifications: 2 years experience with paid social media advertising, including campaign setup, optimization, and performance tracking. Fresheres with the relevant skills can also apply. Knowledge of SEO principles and their application to social media content. Experience with graphic design tools, video editing software, or other multimedia creation tools. Certification in social media marketing or related fields (e.g., Facebook Blueprint).

Job Summary Responsible for Agent Recruitment Agent Development Meet Business targets Customer Centricity Key Responsibilities Agent Recruitment Develop various sources of agent hiring & build a team of agent & agent pipe line Conduct activity to enhance existing agent footfall to generate fresh referral for new agent hiring Implementation of MLI GOLD process and adhere to the business norms Follow agent 9 pointer hiring mechanism & other hiring norms Agent Development Ensure product knowledge by MLI ways of training Field demonstration (FOD s) Development of agent prospecting habits, calling habits and work habits Work with agent on planning and reviewing of activities and goals Identify the training needs of the agent and work with Trainers to improve the same Meet Business Targets Achievement of monthly, quarterly & yearly business plans Improve agent productivity & persistency by regular PRP/IID/GID etc Ensure companies product mix sales ration and adhere to the business norms Maintain agent pro activity as per business plan o Customer Centricity Be MLI brand ambassador & a customer champion Follow MLI sales practice to develop deep customer loyalty Hold periodical customer meet to understand customer pulse & need Ensure customer queries are responded to satisfactorily as per MLI standard Desired Competencies Sourcing & Selection capability Nurturing & Developing talent Result orientation Customer centricity Planning & Execution MOS Achievement of business plan & GPA Recruitment / Development & Activisation of agent as per plan Persistancy as per MLI grid Achieve GOLD Score as per MLI standard Number of EC/MDRT agent Minimum Education Graduation. Candidate Specification Age between 24-38 years Work experience not less then 2 years in sales.

Execution Support partners to register claims on behalf of customers, coordinate to ensure approvals within agreed timelines. Engage with cross functional teams to ensure seamless execution of work across channels and deliver desired productivity including everyday servicing and policy issuance etc. Gather relevant documents from customer post sales and submit the same to operations team; gather additional data/documents as required Resolve operational issues faced by the partners to ensure smooth experience while working with BAGIC Provide support for cancellation requests, policy endorsements; process & track such requests in coordination with internal ops team ; Ensure ease of process & approvals for partners by coordinating with internal Ops team Service Orientation Schedule meetings with prospective banking clients and brief them about BAGIC products/ offer them lucrative products in coordination with the Vertical Head Gather market information of potential partner, analyze partners profile and customer mix to identify best product fitment from BAGIC portfolio, assess profitability & viability assessment of partnership New Acquisition Banking Partners Drive the campaign/contest for the Partner Bank to drive sales in profitable segments. Assist banking partners in pitching product to crucial customers & driving sales closure for the same. Identify cross sell opportunities for existing customers Relationship Management Analyze the customer segmentation, sales trends in terms of demographics, geography, characteristics etc. to assess the potential for business Conduct trainings at the branch for all banking partners around regulatory guidelines and products. Plan for activation of branches through R&R activities to increase the penetration in active branches to realize full potential of the bank partner in the given geography

Responsibilities & Key Deliverables Retail Sales - Manage E-T-B-R (Enquiry, Test Drive, Booking, Retail.Plan and execute activations for enquiry generation.Ensure quality and quantity of test drive (from all enquiry sources.Ensure accuracy and authenticity of booking data.Achieve retail as per targets, VDN (Vehicle delivery note) vs Retail ratio.Focus on processes to improve conversion ratio (CVR.Ensure accuracy and authenticity of DMS data.Plan for sales for N Month.Manpower Productivity - Identify training needs and ensure effectiveness.Motivate and retain manpower by rewards and incentives.Ensure Adherence to Sales story.Digital Conversion - Ensure adoption of digital tools :Test Drive anytime anywhere (TDAA), Personal voice assistant (PVA), Bring Showroom Home (BSH), Virtual Reality (VR) and Tablets to maximise CVR.Ensure adequacy and quality of Digital engagement managers.Dealer working capital rotation.Ageing of stock- Ensure dealer market outstanding reduction, Aging stock liquidation, forecasting for N+1 monthPlan and execute activations for enquiry generation Preferred Industries Consumer FMCG / Food Automotive Industry Education Qualification MBA; Post Graduate Dip in Mgmt General Experience Core Automotive Sales/ FMCG sales,Experience of 3- 8 years Critical Experience System Generated Core Skills Credit Management Consumer Focus Manpower Management Dealer Relationship Management Manpower Planning Market Acumen Sales Planning Capability Building System Generated Secondary Skills Capability Building Change Management Consultative Selling Statutory Compliance Designing Customer Experience Financial Management Identifying Customer Needs Market Intelligence Order Management Performance Management Product Knowledge & Application Product Knowledge - Hybrid Vehicle Territory Coverage Optimization Working Capital Management

Branch Gold Loan Officer INTERNAL USAGE: (to be removed before publishing externally) No. of Vacancies Manager Branch Operations Head Is a Team leader? N Team Size 0 Grade Officer, AM, DM Business Rural Lending Department Rural Lending Gold Sub - Department NA Location - About Branch Banking With branches spread across the country, the branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services About the Role Gold Loan Officer is responsible for Gold Loan Operations in the branch. Portfolio Profitability - by maintaining Pricing and Fee of the assigned territory. Productivity - To ensure the minimum benchmark ASL productivity by way of choosing right people and minimal attrition. Process and Compliance To achieve the highest level of operational and compliance superiority along with top line numbers.---- --------------------- --------------------- Key Responsibilities To maintain relation with branch banking team in order to have smooth processing of Gold Loan cases To recruit, train, induct ASL executive in the system and motivate them to increase gold loan portfolio in association with the Branch Banking channel. To ensure that all the compliance/operational process are being followed by ASL and branch banking team, Keep providing training and constant support for a healthy and hygiene portfolio To ensure that Top line numbers are met and required productivity level is also achieved as provided and guided by Central Team. Qualifications Graduate/ MBA (Marketing) preferred from a recognized institute. 2-4 years of relevant work experience (preferably NBFC). Role Proficiencies For successful execution of the job, a candidate should possess: Proven work experience in branch banking or channel sales Solid Relationship Building Skills with experince of channel sales, team management Strong problem solving skills and willingness to roll up one s sleeves to get the job Skilled at working effectively with cross functional teams in a matrix organization Excellent written and verbal communication skills"-----------------

Job Title: Senior Technical Recruiter / Senior HR Manager Location: Patna Department: Talent Acquisition / Human Resources Reports To: Talent Acquisition Manager / Director of HR Looking for Immediate joiners - 10 Days About Company Gravity Engineering Services is a Digital Transformation and Product Engineering companybased in USA, Europe and India, through cutting-edge IT solutions. Our diverse portfolioincludes Generative AI, Commerce Technologies, Cloud management, Business Analytics andMarketing technologies. We are on a mission for Building experiences and influencing change through delivering digital consulting services that drive innovation, efficiency, and growth for businesses globally, with a vision to be the world's most valued technology company, driving innovation, and making a positive impact on the world. Our goal is to achieve unicorn status (valuation of $1 billion) by 2030. We are looking for an experienced Senior Technical Recruiter to join our growing team. In this role, you will be responsible for sourcing, engaging, and hiring top technical talent across a variety of engineering, data, product, and IT roles. You will partner closely with hiring managers and business leaders to understand hiring needs, develop effective recruiting strategies, and deliver a seamless candidate experience. Key Responsibilities Lead full-cycle recruitment for technical positions including software engineers, data scientists, DevOps, product managers, and IT specialists. Partner with hiring managers to define job requirements, develop job descriptions, and build sourcing strategies. Use multiple channels (LinkedIn, GitHub, Stack Overflow, job boards, employee referrals, Naukri etc.) to proactively source high-quality candidates. Screen resumes, conduct initial interviews, and manage candidate pipelines. Provide market intelligence, talent mapping, and strategic hiring insights to leadership. Facilitate a positive and professional candidate experience from first contact to offer acceptance. Collaborate with HR and hiring managers to define and implement employer branding initiatives. Track and report recruitment metrics to improve processes and performance. Stay updated with tech industry trends and best practices in talent acquisition. Mentor junior recruiters and contribute to the development of recruiting best practices. Requirements Bachelor's degree in Human Resources, Business, IT, or a related field. 3+ years of technical recruiting experience, preferably in a fast-paced tech environment or agency setting. Deep knowledge of technical roles and technologies (e.g., Java, Python, AWS, DevOps, AI/ML, etc.). Proven experience with sourcing tools and applicant tracking systems (e.g., LinkedIn Recruiter, KEKA ). Excellent interpersonal, communication, and stakeholder management skills. Strong organizational skills with the ability to manage multiple roles and priorities. Data-driven mindset and familiarity with recruitment metrics. A passion for finding and attracting top talent and building diverse teams. Team Lead - as a positive point . Preferred Qualifications MBA - HR Experience recruiting for startups or scaling technology companies. Certifications in recruiting or talent acquisition. Skills: team lead,technical recruiter,data analysis,sourcing,talent acquisition,technical hiring,sales hiring,employer branding,communication,technical recruiting,consulting,organizational skills,mentoring,stakeholder management,linkedin,hiring,recruiter

We’re Hiring: Digital Marketing Intern Location: Onsite in Patna Brand: Eham by Sneham Type: Full-time, paid internship Are you a creative soul who lives and breathes social media? Do you see visuals as stories and strategies as art? At Eham, we are shaping identities, celebrating confidence, and telling powerful stories through fashion, lifestyle, and emotional well-being. We are looking for a digital marketing intern who can bring bold ideas, aesthetic finesse, and marketing magic to the table. The Role This internship is for someone who feels deeply about content, storytelling, and design. You will work closely with the founder and creative team to bring Eham’s vision to life across platforms. This role is about showing up with curiosity, being willing to experiment, and caring about the details. You do not need to be perfect. But you do need to be present, open, and ready to learn. At Eham, every post, every visual, every idea matters. Your work here will not just support the brand. It will become part of how Eham connects, expresses, and grows. What You Will Do • Create and curate Instagram, Facebook, and YouTube content – reels, stories, and carousels • Support brand storytelling through visual design and creative campaigns • Assist in physical and digital marketing strategies, including PR kits, events, and influencer collaborations • Help brainstorm and execute emotionally resonant campaigns • Manage content calendars and track engagement What We Look For • A strong understanding of aesthetic content and current social media trends • Experience with Canva, CapCut, VN or any visual editing tool • Creativity that is not afraid to stand out • Strong communication and an eye for detail • Interest in fashion, wellness, lifestyle, or image consulting is a bonus Eligibility • Must have completed their undergraduate degree • This is a full-time, on-site role based in Patna • Fluent in written and spoken English Location Onsite in Patna, Bihar. Stipend 💰 Paid during a six-month probation. Salary 📝 To be discussed after probation, based on performance and alignment with the brand. How to Apply? Send your resume or portfolio to consult@ehambysneham.com Or message us on LinkedIn if this feels like your calling. Let us co-create something beautiful. ✨ #Hiring #InternshipOpportunity #DigitalMarketing #PatnaJobs #EhamBySneham #InstagramMarketing #VisualStorytelling

Requirements At least 1 year of proven experience. Proficiency in tools: Adobe Photoshop, Illustrator, and Canva . Design materials such as brochures, flyers, banners, and posters. Good understanding of color theory, typography, and visual hierarchy. Annual bonus

We're HIRING! Work with a UK-based healthcare company from India. Join as a Back Office Executive in Patna/Kerala. Role: data management, admin & coordination. Freshers/experienced welcome! Call +91 9625685494 / 9540862023 to apply.

To meet current and probable clients and promote company services and profile ,and to harness the optimum business from them.

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers. Customer Support Executive Responsibilities Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support. Maintaining a pleasant working environment for your team. Other Details Salary-28,000/- to 49,000/- Required Experience-0 To 4 Years Minimum Age-18 Requirements Qualification Required-Diploma,B.tech,M.tech,Engineering,All Graduate,Intermediate Work Department-Customer Support Work Industry-IT,Automation,Banking,Finance,Education,Telecom, Skills-Ability to lead a team for more clarification contact to this number-9582397287 Also Share Your CV - Regards HR Placement Team

Key Responsibilities: Coaching and Development: Conducting regular one-on-one coaching sessions with call center agents to identify areas for improvement and create personalized development plans. Performance Monitoring: Tracking key performance indicators (KPIs) such as Average Handling Time (AHT), First Call Resolution (FCR), and Customer Satisfaction (CSAT) scores to assess agent performance and identify trends. Feedback and Support: Providing constructive feedback to agents, offering examples of best practices, and brainstorming ways to improve specific behaviors and processes. Training: Developing and delivering training programs for new hires and existing agents to enhance their skills and knowledge. Collaboration: Collaborating with call center management and other departments to identify training needs and implement strategies to improve customer service. Process Improvement: Identifying areas for process improvement within the call center to enhance efficiency and effectiveness. Reporting: Preparing reports on team performance and customer service metrics to track progress and identify areas for further development. Handling Escalations: Assisting agents in handling escalated customer issues with professionalism and diplomacy. Skills Required: Strong Communication Skills: Excellent verbal and written communication skills are essential for effective coaching and feedback delivery. Active Listening: The ability to actively listen to agents' concerns and understand their challenges is crucial for providing relevant and effective coaching. Problem-Solving Skills: The ability to identify and resolve issues that agents may be facing in their daily work. Leadership Skills: The ability to motivate and guide agents to achieve their full potential. Call Center Knowledge: A strong understanding of call center operations, customer service principles, and sales techniques. Proficiency in Call Center Software: Familiarity with call center software and systems is important for monitoring performance and analyzing data.

The role holder is responsible for the effective on-boarding of franchise partners, maintaining long term Relationships with them and maximizing revenue and enrolments through them.