3197 Jobs in Panchkula - Page 11

Company Description Winnow Media is a Digital Marketing Agency located in the Tricity area, offering comprehensive 360-degree marketing solutions. We provide services including influencer marketing, Meta ads, Google ads, social media management, SEO, website development, and PR media, all under one roof at affordable prices. Operating within SACC India’s startup framework, Winnow Media is dedicated to delivering high-quality marketing solutions that meet the diverse needs of our clients. Role Description This is a full-time on-site role for a Graphic Designer, located in Panchkula. The Graphic Designer will be responsible for creating visual concepts to communicate ideas that inspire, inform, and captivate consumers. Daily tasks include developing graphics for product illustrations, logos, and websites; using typography effectively; and working on branding initiatives. The Graphic Designer will collaborate with the creative team to meet project goals and ensure a cohesive design approach. Qualifications Strong skills in Graphics and Graphic Design Experience in Logo Design and Branding Proficiency in Typography Excellent attention to detail and problem-solving skills Ability to work collaboratively with team members Proficiency in design software such as Adobe Creative Suite

The Relationship Officer position at our organization involves maintaining client relationships, achieving sales targets through the bank, acquiring CASA, FD, and insurance through cold calling, as well as generating leads and meeting target values. As a Relationship Officer, you will be responsible for building and nurturing strong relationships with clients, ensuring their satisfaction, and driving sales growth through various financial products. Your primary focus will be on acquiring new clients through cold calling and promoting our range of services. Success in this role will require a proactive approach to sales, a strong understanding of financial products, and the ability to meet or exceed target values. The ideal candidate for this role should be a graduate with either no experience or a minimum of 6 months in BFSI sales. Additionally, candidates should fall within the age criteria of 21 to 27 years. We are looking for individuals who are motivated, goal-oriented, and possess excellent communication and interpersonal skills to excel in this position.,

As a Consultant specializing in the Retail sector with a focus on Fast-Moving Consumer Goods (FMCG), you will be responsible for advising clients on market strategies, operational improvements, and growth opportunities. Leveraging your knowledge of the retail landscape, particularly within the FMCG domain, you will provide data-driven insights and strategic recommendations. This role demands a strong understanding of retail dynamics, consumer behavior, and supply chain optimization, all critical for success in the fast-paced FMCG industry. Your key responsibilities will include working closely with retail clients, primarily in the FMCG sector, to grasp their business challenges and objectives. You will conduct in-depth analysis of market trends, consumer preferences, and competitive landscapes to identify opportunities for growth and innovation. Formulating comprehensive business strategies for clients, including market entry, expansion plans, pricing models, and product positioning will be essential. Furthermore, you will recommend best practices in retail operations, from supply chain optimization to inventory management, to enhance client performance. Utilizing quantitative and qualitative data to support decision-making processes and ensure evidence-based recommendations will also be a crucial aspect of your role. Developing and delivering presentations to clients, explaining insights and proposed strategies in a clear, concise manner, is necessary. Collaboration with internal teams, including data analysts, marketers, and supply chain experts, will be vital to delivering holistic solutions for clients. To excel in this role, you should hold an MBA or Bachelor's degree in Business, Economics, Retail Management, or a related field. Additionally, a minimum of 3 years of relevant experience in the retail or FMCG sector, either as a consultant or within an operational role, is required. Experience with market analysis, strategy development, and supply chain optimization is preferred. Strong analytical skills are essential to interpret market data, consumer insights, and operational metrics to provide actionable recommendations. Excellent written and verbal communication skills, with the ability to present complex information clearly to clients, are crucial. Furthermore, you should possess an in-depth understanding of the retail sector and FMCG industry, including current trends, challenges, and opportunities. Your project management skills should enable you to handle multiple projects simultaneously and ensure the timely delivery of high-quality work.,

As a creative Graphic Designer at InstaByte Solutions, you will be an integral part of our digital transformation journey by leveraging your expertise in Adobe Creative Suite, particularly After Effects, Photoshop, and Illustrator. Your role will involve designing captivating graphics for various digital mediums such as social media, newsletters, and web banners, ensuring a strong visual impact that resonates with our target audience. Your proficiency in typography, color theory, and visual hierarchy will be key in creating visually appealing designs that align with our brand identity. Collaborating with cross-functional teams, you will bring your creative vision to life while meeting tight deadlines and maintaining the highest quality standards. A Bachelor's degree in Fine Arts, Graphic Design, or a related field will provide you with the foundational knowledge required for this role. Your strong portfolio that showcases your design skills and creativity will demonstrate your ability to turn concepts into impactful visuals. Experience in creating motion graphics and animations will be a valuable asset that sets you apart in this role. Your excellent communication skills and meticulous attention to detail will ensure seamless collaboration with team members and stakeholders. Join us at InstaByte Solutions and be part of a dynamic team that thrives on innovation and creativity to drive digital success.,

As a vital member of the team at Senate Technologies, you will be responsible for providing essential support to the Managing Director on a day-to-day basis. Your role will encompass a diverse range of tasks, including but not limited to managing the Managing Director's schedule, arranging appointments, travel, and accommodation, as well as handling confidential information with the utmost discretion. Your excellent written and verbal communication skills will be put to good use as you engage with various external stakeholders, including key client groups and industry partners at local, regional, and national levels. Additionally, you will play a crucial role in the smooth running of senior management team meetings and board sessions by preparing agendas, taking minutes, and ensuring all necessary paperwork is in order. In collaboration with the Managing Director, you will contribute to the overall development of Senate Technologies by identifying and meeting statutory requirements, maintaining accurate records, and supporting the execution of the corporate plan. Your attention to detail and organizational skills will be instrumental in ensuring that all administrative duties are carried out efficiently and effectively. Your background in company administration, along with a solid understanding of managing public funds and working in partnership with various stakeholders, will be valuable assets in this role. Proficiency in IT tools such as Word, Excel, and PowerPoint is essential, as is a proactive approach to problem-solving and a willingness to travel as required. If you have a minimum of 3 years of relevant work experience, excellent administration skills, and a Bachelor's degree, we encourage you to apply for this full-time, permanent position at Senate Technologies. In return, we offer paid sick time as part of our benefits package and a dynamic work environment where your contributions will be valued and recognized. Join us in supporting the Managing Director and contributing to the continued success and growth of Senate Technologies.,

As a Travel Consultant at Shipra Travels, you will be responsible for selling International Holiday Packages to clients. Your role will involve managing client queries, delivering top-notch customer service, and achieving sales targets with a focus on customer satisfaction. The ideal candidate should have a minimum of 6 months experience in International Sales Process and possess excellent English communication skills. Please note that this is a target-based role. This is a full-time position with a day shift schedule. The work location will be in person. If you are interested in this opportunity, please send your CV to hr@zopflix.com. For further information, feel free to contact us at +91 82888 44471.,

Handle customer queries via phone, email & meetings Follow up on leads, quotations, service requests, and complaints Coordinate with sales, operations, and service teams Assisting the MD, setting up appointments, travel bookings & back-office support

Hiring for DRA Manager Location- Panchkula Experience- 15+ years Salary Package- 13-17 LPA Must have experience in regulatory Countries dossier preparation and working Should have worked in Injectable Unit Interested One share resume 9815675900

Job Title: Business Development Manager Life Insurance Location: PAN India Key Responsibilities: Identify and recruit potential agents Provide training and sales support to agents Drive business generation through the agency channel Best Regards, Sarika +91 8956322832 sarika@willpowerconsultants.in Willpower Consultants Pvt Ltd

Program : Support Process : CO_KM Shift Details : Night Shit(Rotational) Detailed Job/ Role Description: Would be responsible for conducting onboarding, refresher and continual training program for front line and managerial workforce Would be required to adhere to internal training and documentation processes Risk Mitigation Risk Evaluation by conducting periodic audits Process Documentation Update [BPD, Checklist, Metadata, Training Docs, SOP] Change Management The candidate would be responsible training new hire employees and conduct refresher training for on-floor employees The candidate would be responsible for driving performance of employees falling under the vintage of 0-90 days post certification Monitor calls/chats on Communication, Soft Skills, Process and Compliance Parameters Provide Coaching & Feedback to enhance agent performance Participate in calibrations to ensure consistent scoring & feedback delivery approach Keep the reps updated on new process changes/updates, improvement initiatives Prepare and implement the action plans post analyzing audit data, compliance reports, communication & Process related data points Essential skill-set required: Excellent communication skills (both verbal and written) Eye for detail Excellent facilitation skills Excellent execution skills Analytical Thinking and Problem Solving Knowledge of MS Excel, MS Word, MS PowerPoint and MS Visio Willing to take charge and initiative as per business requirements The candidate should be aware of various learning methodologies which would help the candidate in handling different types of learners Candidate should have knowledge about methodologies used for designing content Candidate should be aware of methodologies to check knowledge retention and evaluate overall training performance Candidate should have undergone and cleared one TTT mode Work experience required: The candidate should possess minimum of 2 years of experience in the same field Formal Qualifications: Basic Graduate or above Basic knowledge of computer Working knowledge of Excel, Word and PowerPoint

We are looking for a skilled Senior Analyst to join our team at eClerx Services Ltd., with 6-11 years of experience in the IT Services & Consulting industry. Roles and Responsibility Collaborate with cross-functional teams to analyze complex data sets and provide actionable insights. Develop and maintain databases, spreadsheets, and reports to support business decisions. Conduct thorough analysis of financial data to identify trends and areas for improvement. Provide expert-level support for data analysis and reporting. Develop and implement process improvements to increase efficiency and productivity. Communicate complex technical information to non-technical stakeholders. Job Requirements Strong analytical and problem-solving skills with attention to detail. Excellent communication and interpersonal skills, with the ability to work effectively in a team environment. Proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint. Experience with data analysis tools such as SQL or Tableau is highly desirable. Ability to prioritize tasks and manage multiple projects simultaneously. Strong organizational and time management skills, with the ability to meet deadlines.

We are looking for a highly skilled and experienced Senior Analyst to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting, with excellent analytical skills and attention to detail. Roles and Responsibility Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and implement process improvements to increase efficiency and productivity. Analyze complex data sets to inform business decisions and drive growth. Provide expert-level support for data analysis and reporting. Identify and mitigate risks associated with data quality and integrity. Develop and maintain technical documentation for processes and procedures. Job Requirements Strong understanding of IT Services & Consulting principles and practices. Excellent analytical and problem-solving skills with attention to detail. Ability to work collaboratively in a fast-paced environment. Strong communication and interpersonal skills. Experience with data analysis and reporting tools. Ability to adapt to changing priorities and deadlines.

We are looking for a skilled Senior Analyst to join our team at eClerx Services Ltd., with 6-9 years of experience in the IT Services & Consulting industry. The ideal candidate will have a strong background in analysis and problem-solving, with excellent communication skills. Roles and Responsibility Conduct thorough analysis of complex data sets to identify trends and patterns. Develop and implement effective analytical processes to drive business growth. Collaborate with cross-functional teams to provide insights and recommendations. Design and maintain databases and spreadsheets to track key performance indicators. Create reports and presentations to communicate findings to stakeholders. Stay up-to-date with industry trends and emerging technologies. Job Requirements Strong understanding of analytical principles and methodologies. Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong problem-solving and critical thinking skills. Experience working with large datasets and performing data analysis.

We are looking for a skilled Senior Analyst to join our team at eClerx Services Ltd., with 6-8 years of experience in the IT Services & Consulting industry. The ideal candidate will have a strong background in analysis and problem-solving, with excellent communication skills. Roles and Responsibility Conduct thorough analysis of complex data sets to identify trends and patterns. Develop and implement effective analytical processes to drive business growth. Collaborate with cross-functional teams to provide insights and recommendations. Design and maintain databases and systems to support business intelligence initiatives. Develop and deliver reports and presentations to stakeholders. Stay up-to-date with industry trends and emerging technologies. Job Requirements Strong understanding of analytical principles and methodologies. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Proficiency in analytical tools and software. Strong problem-solving and critical thinking skills. Ability to collaborate effectively with others.

We are looking for a skilled Senior Analyst to join our team at eClerx Services Ltd., with 6-10 years of experience in the IT Services & Consulting industry. The ideal candidate will have a strong background in analysis and problem-solving, with excellent communication skills. Roles and Responsibility Conduct thorough analysis of complex data sets to identify trends and patterns. Develop and implement effective analytical processes to drive business growth. Collaborate with cross-functional teams to provide insights and recommendations. Design and maintain databases and systems to support business intelligence initiatives. Develop and deliver reports and presentations to stakeholders. Stay up-to-date with industry trends and emerging technologies. Job Requirements Strong understanding of analytical principles and methodologies. Excellent communication and interpersonal skills. Ability to work effectively in a fast-paced environment with multiple priorities. Proficiency in analytical tools and software. Strong problem-solving and critical thinking skills. Ability to collaborate with diverse stakeholders to achieve business objectives.

We are looking for a highly skilled and experienced Senior Analyst to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting, with excellent analytical skills and attention to detail. Roles and Responsibility Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain complex data models and reports using various tools and technologies. Analyze large datasets to extract insights and trends, and provide recommendations to stakeholders. Design and implement process improvements to increase efficiency and productivity. Provide expert-level support for data analysis and reporting, ensuring high-quality results. Stay up-to-date with industry trends and emerging technologies to continuously improve skills and knowledge. Job Requirements Strong understanding of IT Services & Consulting principles and practices. Excellent analytical and problem-solving skills, with the ability to think critically and creatively. Proficiency in data modeling, reporting, and visualization tools. Strong communication and collaboration skills, with the ability to work effectively with diverse teams. Ability to manage multiple priorities and deadlines in a fast-paced environment. Strong attention to detail, with a focus on delivering high-quality results.

Shift: 24x7 Rotational (NOC Environment) Job Summary: We are seeking a Network Support Engineer with hands-on experience in IP/Ethernet networks, fault diagnosis, and service-level troubleshooting. The ideal candidate will have a strong background in Tier 2/3 support, network protocol analysis, and customer communication in a telecom-grade NOC setup. Key Responsibilities by Category: Experience Level 3-9 years in Network Operations within Telecom or ISP environments. Proven ability to troubleshoot and repair Ethernet/IP circuits at the service and circuit levels. Customer Circuit Support Provide Tier 2/3 support for escalated network and customer incidents. Communicate directly with enterprise customers, offering timely updates and resolutions. Network Equipment Support Configure, install, and maintain network devices (Routers, Switches, NIDs). Work with platforms such as JuniperCisco/Nokia/Ciena/Accedian . Protocol Troubleshooting Diagnose and resolve issues related to BGP, MPLS, Ethernet Switching, VLANs, STP, LAG . Utilize CLI and SNMP-based tools for analysis and troubleshooting. Fiber Testing & Diagnostics Conduct RFC 2544 testing and validate network throughput. Assist field engineers with OTDR testing for fiber faults. NOC Monitoring & Escalation Monitor alarms and performance metrics in a 24x7 NOC environment. Escalate complex issues to senior engineering teams or external vendors. Documentation & Reporting Log diagnostics, resolutions, and RCA in ticketing systems. Maintain clear incident reports and resolution timelines. Collaboration Coordinate with Field Engineers, Provisioning, and Engineering teams. Liaise with third-party vendors for hardware troubleshooting and escalations. Customer Communication Provide professional, timely, and clear communication to customers and internal stakeholders. Maintain high standards in both written and verbal communication. Technical Proficiency Hands-on experience with Juniper, Cisco, Nokia, Accedian, Ciena . Exposure to Telco infrastructure, FTTx, DWDM is a plus. Certifications (Preferred) Cisco CCNA/CCNP , Juniper JNCIA/JNCIS , Nokia certifications preferred. Tools & Testing Experience Experience with OTDR, iPerf, Wireshark, RFC 2544 , and vendor-specific diagnostic tools. Soft Skills Strong analytical, troubleshooting, and documentation abilities. Calm and effective under pressure in high-availability environments. Communication Excellent verbal and written English communication skills.

We are looking for a skilled Process Manager to join our team at eClerx Services Ltd., with 6-8 years of experience in the IT Services & Consulting industry. The ideal candidate will have a strong background in process management and excellent leadership skills. Roles and Responsibility Manage and implement new processes and procedures to improve efficiency and productivity. Analyze existing processes and identify areas for improvement. Develop and maintain process documentation and standard operating procedures. Collaborate with cross-functional teams to ensure seamless process implementation. Monitor and report on process performance metrics. Identify and mitigate risks associated with process changes or improvements. Job Requirements Proven experience as a Process Manager or similar role. Strong understanding of process management principles and methodologies. Excellent communication, leadership, and problem-solving skills. Ability to analyze complex data sets and make informed decisions. Experience with process improvement tools and techniques. Strong attention to detail and ability to prioritize tasks effectively.

As discussed please find below the JD for Citrix Minimum of 4-5 years experience in Citrix Administration Citrix Administration on XenApp and XenDektop version 7.x & Citrix Virtual Apps and Desktops with multiple sites and farms.. Strong knowledge in troubleshooting of Citrix XenApp and Xendesktop 7.x & Citrix Virtual Apps and Desktops Strong Knowledge on Citrix Components such as Studio, Director, DDC, StoreFront,License Server, VDA, Citrix Receiver and WorkSpace. Installing and publishing applications to the users through XenApp Servers as per Client requirements. Working with multiple application teams and troubleshooting issues related to areas which has an impact on Citrix. Knowledge in Citrix Director and configuring alerts as per best practices. Maintain high availability and perform DR activities between multiple data centers Worked in the area of Virtualization with XenCenter Configuring and troubleshooting Windows Roaming Profile and Mandatory Profile. Capable to perform basic checks in GPO, DNS, DHCP, and Windows Active Directory Administration Review periodic reports of server health, resource usage, user experience, and overall environment performance. Drive service improvement programs. Ensure adherence to quality security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents. Competent and demonstrated experience in ITIL processesIncident, Request, Problem and Change Management Willingness to work in shifts including nights and co-ordinate with the team to provide support as per Client's requirements

We are looking for a skilled Process Manager to join our team at eClerx Services Ltd., an IT Services & Consulting company. The ideal candidate will have 6-10 years of experience in process management and a strong background in managing processes. Roles and Responsibility Develop and implement process improvements to increase efficiency and productivity. Manage and maintain existing processes, ensuring they are up-to-date and compliant with industry standards. Collaborate with cross-functional teams to identify areas for improvement and develop solutions. Analyze data and metrics to measure process performance and make informed decisions. Implement change management strategies to ensure successful process changes. Provide training and support to team members on new processes and procedures. Job Requirements Strong understanding of process management principles and methodologies. Excellent analytical and problem-solving skills with attention to detail. Ability to work collaboratively with cross-functional teams and stakeholders. Strong communication and interpersonal skills, with the ability to train and support team members. Experience with process improvement tools and techniques, such as Lean or Six Sigma. Strong knowledge of industry-specific regulations and standards, with the ability to apply them in a practical setting.

The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Senior Analyst Roles & responsibilities: Responsible for managing multiple Middle Office and Regulatory support processes Independently handle multiple clients establish self as a valued partner Build domain expertise across processes supported, assist in speedy remediation of issues, implement process improvements and build enhance controls to prevent future escalations Participate in Middle Office group level initiatives Responsible for ensuring Process documentation is maintained in an updated fashion at all times Functional & Technical Skills: Bachelor's Degree in B. ComBBM or Masters Degree in M. Com/MBA/PGDM 2 to 3 years of experience in Investment Banking and having basic knowledge of finance, trade life cycle and derivatives. Should be good with logical and quantitative abilities to derive information from data. Shift Timings APAC/EMEA/NAM |Management Level SA | Travel NA

ROLE DETAILS Key Skills Basic Excel Skills Critical Competencies Analytical Thinking, Communication, Customer Orientation, Initiative, People Management/Domain Exper, Quality Orientation, Teamwork Job Description Ensure Critical Performance Metrics are met consistently Prepare and circulate Client / Vendor Decks Lead Client / Vendor reviews / calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on the Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from Senior Leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss Operational updates Build team spirit through group sessions, activities, projects Focus on Retention of staff through Career mapping & guiding the team members Advocate and follow the organizational policies and procedures Candidate shall adhere to the information security requirements. QUALIFICATION Post Graduate NA Graduate B.A, B.B.A, B.B.M, B.C.A, B.C.S, B.Com, B.E, B.Ed, B.H.M, B.I.T, B.M.M, B.M.S, B.Pharm, B.Sc, B.Sc (IT), B.Tech, C.A, C.F.A, C.S, F.R.M, I.C.W.A, L.L.B, M.B.B.S Under Graduate CBSE, DIPLOMA, HSC, ICSE, OTHERS, SSC Others Details EXPERIENCE Minimum 5 Years Maximum 7 Years Minimum Relevant 5 Years Age Limit 30 Years..

The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Process Manager Roles and responsibilities: Execute tests, collect and analyze data and results, identify trends and insights in order to achieve maximum ROI in paid search campaigns Track, report, and analyze website analytics and PPC initiatives, and campaigns Perform ongoing keyword discovery, expansion, and optimization Research and implement search engine optimization recommendations Research and analyze competitor advertising links Develop and implement link building strategy Work with the development team to ensure SEO best practices are properly implemented on newly developed code Work with editorial and marketing teams to drive SEO in content creation and content programming Recommend changes to website architecture, content, linking, and other factors to improve SEO positions for target keywords. Technical and Functional Skills: Graduate with a minimum of 4 to 6 years of proven experience in SEO Knowledge of ranking factors and search engine algorithms Up-to-date with the latest trends and best practices in SEO and SEM

The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Process Manager Role and responsibilities: Process mapping and identifying non value add steps friction points in the process Discover, monitor and improve processes by extracting and analysing knowledge from the event logs in Process Mining/Celonis tool. Work alongside both technical and non-technical stakeholders to understand business challenges to help design process mining initiatives and prioritize the requests. Act as customers key contact and guide them through revealing process trends, inefficiencies & bottlenecks in the business process. Support validation of data (counts, values between source systems and Celonis). Work on process insights by creating KPIs and actions, identify process inefficiencies, and understand the root causes. Develop workflows to monitor processes, detect anomalies and turn those insights into real-time automated preventive or corrective actions using Action-engine, Action-flows and other capabilities. Technical and Functional Skills: Bachelors degree in Computer Science with 3+ years of work experience in Data Analytics, data mining & Data Transformation. Very proficient in Celonis, should be able to build, manage, and extract value from Celonis models for various use casesAdding or modifying data sources, Creating automated alerts, Action engine, Transformation center, Celonis ML workbench. Experience in SQL PQL scripting & knowledge of data mining, should apply complex queries to build the transformation e.g. joins, union, windows functions etc. Knowledge of process improvement techniques tools and Process Mining Analytics. Basic knowledge of Python Scripting, should be knowing about (Numpy, Pandas, Seaborn, Matplotlib, SKLearn etc) Experience in BI tools (e.g., Tableau, Power BI etc.) Nice to have Strong communicationand presentation skills. Understanding of business processes.

eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Chat/Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. He/she must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyze information and evaluate results to choose best solutions and solve problems. Customer Operations Process Manager Responsibilities Prepares performance reports by collecting, analyzing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews Minimum Qualifications Overall experience of 6+ years and should be a graduate or post graduate in any specialization Preferred Qualifications - Graduation in Computer Science, Computer Applications or related subjects