Customer Service Executive Muthoot FinCorp (MFL)

0.0 - 4.0 years

2 - 6 Lacs

Miryalaguda, Vijayawada, Huzurnagar

Work from Office

JOB DESCRIPTION Position/Designation CUSTOMER SERVICE EXECUTIVE Grade B1 Department BRANCH Sub Department(if any) N/A-SubDepartment Employment Type Probationer Job Role Branch Business Support Reporting to - Designation and Grade BRANCH MANAGER-C2 NoOfReportees Main Tasks To handle day to day business transactions, customer queries and provide e ective resolution, ensure quality of business through proper process adherence. Increase the Branch business through business development activities, consistently cross-sells and up-sells and Promotes multiple products and services. Areas of Responsibility To ensure quality of business and operational e ciency through proper process adherence and facilitate smooth functioning of branches. Promote and maintain positive relations with all contacts, customers and potential customers Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity. Responsible to handle day to day transactions and valuables. Maintain all data and records related to daily transactions Special Requirements (if any) Graduate/Post Graduate(Preferably -BCOM/MCOM ) Compensation Band Based on Market Standards/Internal norms Entitlements As per policy Stake Holders MFL Sta , Group Company Sta , Customers Assets Required As per policy Career Progression Null Personal Speci cation Educational Quali cation Graduate (minimum)/ Mcom added advantage Technical Certi cation Basic Computer Knowledge, esp.MS O ce applications mandatory Skill Sets (a) Ability to Prevent & Solve Problem(b) Logical thinking(c) Result orientation(d) Initiative (e) Creativity and innovation(f) Perseverance(g) Team work and cooperation(h) Flexibility(i) Pleasant and Smart Communication Skills Conversant in local language and English Remarks Handle day to day Branch Business Transaction and serving walk-in Customers

Posted 2 months ago

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SENIOR CUSTOMER SERVICE EXECUTIVE Muthoot FinCorp (MFL)

0.0 - 3.0 years

3 Lacs

Miryalaguda, Vijayawada, Huzurnagar

Work from Office

Key Job Responsibilities To ensure quality of business and operational e ciency through proper process adherence and facilitate smooth functioning of branches. Promote and maintain positive relations with all contacts, customers, and potential customers Achieve desired level of productivity to meet & contribute towards branch profitability targets. Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity. Conduct promotional activities for marketing and drive referral programs for customer acquisition Responsible to handle day to day transactions and valuables. Maintain all data and records related to daily transactions Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being Knowledge, Skills & Attributes Result Orientation Customer Service & Retention Focus Digital Mindset Relationship Building Process Knowledge/ Orientation Effective Time Management Cross Selling / Upselling Skills Business Development Communication Skills Proficiency in local language and English Role Requirements Educational Qualification Graduate Experience 1 year experience in lending / financial services

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