JM/AM- Process Trainer - Offline Merchants - QR

Job Description

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the team: Transit vertical is working on digital solutions for day to day transit needs such as Fastag, Public transport payments via Wallet Transit Card, QR Ticketing and also Challan payments. The vertical is ever expanding to find new and innovative solutions for making daily Transit easier and hassle free. About the role: Sales Trainer responsibilities include conducting skills gap analyses, preparing learning material and evaluating results after each training session . For this role, the incumbent will work closely with our salespeople to identify challenges they face on-the-job and recommend ways to increase productivity. Expectations/ Requirements: Must have 5+ years of experience into sales training Analyze day to day needs for training in the Field Sales Executives team. Create training curricula and estimate the budget required to create it. Develop material required for training for example outline, handouts, etc. Conduct training sessions for new and current sales personnel. Develop new approaches and techniques for making improvements in training programs. Collect feedback from trainers and trainees and identify the issues they had during the process. Generate results and measure the performance of trainees after the session. Superpowers/ Skills that will help you succeed in this role · Advanced customer service and time management skills. · Excellent oral and written communication skills. · Ability to design effective training programs. · Outstanding coaching skills. · Great organizational and interpersonal skills. · Ability to measure performance · Willingness to experiment and improve continuously Why join us · Because you get an opportunity to make a difference, and have a great time doing that. · You are challenged and encouraged here to do stuff that is meaningful for you and for those we serve. · We are successful, and our successes are rooted in our people's collective energy and unwavering focus on the customer, and that's how it will always be Compensation: If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story! Show more Show less