Java Support Engineer - J2EE / Spring

Job Description

We are seeking a highly skilled and motivated Java L1 and L2 Support Engineer to join our team. The ideal candidate will have 4+ years of experience in Java-based application support, with a strong understanding of application troubleshooting, issue resolution, and client communication. This is an exciting opportunity to work with cutting-edge technologies and enhance the overall support experience for our clients. Responsibilities : - Provide L1 (Level 1) and L2 (Level 2) support for Java-based applications and systems. - Diagnose and resolve issues related to Java applications, databases, and infrastructure. - Perform root cause analysis for production issues and provide quick resolution. - Work closely with developers, business analysts, and product owners to understand and address customer requirements and technical challenges. - Handle incident management, problem resolution, and escalation procedures for critical production issues. - Monitor and troubleshoot Java-based applications in production environments. - Analyze logs, server performance metrics, and other diagnostic information to identify and resolve issues. - Implement patches and upgrades to Java applications and support the deployment of new releases. - Participate in regular system checks and proactive issue detection. - Collaborate with the development team to suggest performance improvements and system optimizations. - Provide support in maintaining and troubleshooting application servers (e.g., Tomcat, WebLogic, WebSphere, etc.). - Document detailed resolutions, workarounds, and known issues in the knowledge base. - On-call support for critical production issues (if required). - Assist in client communication for technical troubleshooting and updates. Requirements : Experience : 4+ years of experience in Java development and support, with proven expertise in L1/L2 production support. Technical Skills : - Strong experience in Java (Core Java, J2EE). - Experience with web frameworks like Spring, Hibernate. - Familiarity with application servers (e.g., Tomcat, WebLogic, WebSphere). - Knowledge of RESTful APIs and SOAP web services. - Proficiency in SQL and experience working with databases (e.g., MySQL, Oracle, SQL Server). - Hands-on experience in debugging and troubleshooting Java-based applications. - Familiarity with CI/CD pipelines and tools (e.g., Jenkins, Git). - Exposure to cloud platforms like AWS, Azure, or GCP (optional but preferred). - Experience with logging frameworks (e.g., Log4J, SLF4J). - Problem Solving : Strong analytical and troubleshooting skills to quickly identify root causes of production issues. - Communication : Excellent verbal and written communication skills for client interaction and technical documentation. - Collaboration : Ability to work effectively with cross-functional teams and stakeholders. - Tools : Familiarity with ticketing systems (e.g., Jira, ServiceNow), monitoring tools (e.g., Nagios, New Relic, Splunk). - Certifications : Relevant certifications (e.g., Java, ITIL, or related) are a plus. Preferred Skills : - Experience in Agile methodologies. - Experience in performance tuning and optimization of Java applications. - Knowledge of containerization technologies like Docker or Kubernetes. - Understanding of DevOps practices and infrastructure automation.