Java full stack developer + ETL

As a Support Analyst with 5-7 years of experience, your role will involve the following key responsibilities: - Being the Initial Point of Contact for users. - Responding to user queries via email, ticketing system, Q & A forum to ensure timely and accurate issue resolution. - Diagnosing issues and managing tickets effectively. - Logging, updating, and tracking issues in the ticketing system with proper documentation and follow-ups. - Contributing to the knowledge base by creating and maintaining user guides, FAQs, and troubleshooting documents. - Generating operational status reports for client reporting. - Handling the first level of escalation when necessary. In order to excel in this role, you must possess the following skills and qualifications: - Strong background in development using Java, Angular, and SQL. - Proficiency in writing medium to complex SQL queries, navigating business logic code, and tracing the source code for error messages. - Excellent communication and leadership skills. - Outstanding analytical and problem-solving abilities. - Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. The company does not mention any additional details in the job description.,