About us: JATO Dynamics is a global company and the leading provider of automotive market intelligence. With an insight into over 50 overseas markets, we deliver the world's most complete, accurate and up-to-date automotive data and insights, creating significant competitive advantage to our customers. Role Overview: We are seeking a motivated and experienced IT Application Support Engineer to join our team at the Aerocity office. The successful candidate will ensure the continuous availability and optimal performance of IT services and infrastructure across the organisation. This role involves providing first and second line support to local users, proactive monitoring, troubleshooting, and resolution of incidents, as well as driving improvements in processes, tools, and systems to enhance overall service reliability and resilience. This is an office based role at our Aerocity office, in Delhi. Key Responsibilities: Provide first and second line support to local users. Proactively monitor IT systems, applications, and infrastructure to identify and address issues before they impact business operations. Respond to incidents, perform root cause analysis, and implement corrective actions to restore service availability. Work closely with IT operations, development, and third-party vendors to resolve complex technical issues. Assess the impact of planned changes on service availability and mitigate risks during implementation. Participate in post-incident reviews to identify lessons learned and implement preventative measures. Maintain and improve documentation, including system diagrams, knowledge bases, and runbooks. Use advanced monitoring and alerting tools to maintain visibility into system health and performance. Continuously evaluate and adopt new tools and technologies to improve service management capabilities. Provide regular updates to lead and stakeholders on service availability and SLA. Serve as a liaison between IT teams and business units to ensure alignment of service goals with business needs. Key Requirements: Bachelor’s degree in Computer Science, Information Technology, or a related field. 5+ years of experience in IT support and/or network administration. Knowledge of ITIL practices; certifications such as ITIL Foundation are an asset. Proficient in ticket management systems. Solid understanding of core technologies and services, including Office 365, Intune, SCCM, and others. Strong grasp of both hardware and software components. Strong knowledge of Windows operating systems and IT infrastructure Familiarity with cloud technologies (AWS,Azure, etc.) and virtualization platforms. Excellent problem-solving skills with the ability to remain composed and perform under pressure in high-stakes situations. Outstanding communication and collaboration skills for effective interaction with technical teams. Strong time management skills to handle tasks efficiently. Ability to work independently with minimal supervision. Certifications like CompTIA A+, Network+, or Microsoft Certified Solutions Expert (MCSE) are a plus. Why JATO Dynamics? Opportunities for career growth and advancement in a global organisation. Work in an innovative and dynamic environment. Be part of a forward-thinking company that’s leading change in the automotive industry. Find out more about what we do here: JATO Our vision. Our vision is to be the world’s most exciting leader in automotive business intelligence solutions. We aim to generate excitement through implementing pioneering ideas, problem solving and going beyond our customer expectations. Our employees are partners in our future and stakeholders in our desires. Our strategic intent is to help customers create significant competitive advantage by constantly leading in connected data, information and knowledge provision, ultimately improving our customers’ work processes, informed decision-making and business results. Our values . JATO core values are Integrity, People First, Collaboration, Innovation and Excellence. Learn more about our values here: JATO Core Values JATO Dynamics is a global business and our success is attributed to the diversity, skills and experiences of our colleagues across the world. We are proud to be an equal opportunity employer and are committed to equal employment opportunity regardless of race, sex, age, gender identity, sexual orientation, religion or belief, disability, marital status or veteran status. Department Technology Locations New Delhi - Aerocity Work Location Office Based

Data Research Specialist : Office Based | Full Time | Are you passionate about data and the automotive industry? Are you looking for a career in Data Research to gain valuable knowledge and experience, working in a global business? We are seeking motivated and detail-oriented Data Research Specialists to join our Research team, based at our Aerocity office in Delhi, India. About the role: The Data Research Specialist will be responsible for accurately and consistently mapping raw automotive data to structured car versions within the JATO database. This process entails utilizing an Exceptions Management tool to link unstructured data to their corresponding structured versions. Furthermore, they will provide support across multiple countries and hubs, promoting collaboration and consistency in our data. The ideal candidate will demonstrate exceptional attention to detail and a strong commitment to maintaining data quality through comprehensive Quality Assurance activities. Successful candidates must be available to start on Monday, 8th September 2025. Key Responsibilities: Link raw automotive data (e.g., unstructured car version names, options, and packages) to structured car versions within the JATO database, following standard operating procedures. Maintain data integrity and ensure accuracy and consistency in data entry and validation. Extract relevant data points from official documents and input them into the JATO database. Collaborate with team members to resolve discrepancies, identify patterns in data and ensure accurate and timely completion of tasks I mplement corrections and adjustments into the JATO database as guided and required by the standard operating procedures. Perform Quality Assurance activities to improve data quality and meet company standards for accuracy, timeliness, completeness and consistency. Use Office 365 tools (Excel, Word, Teams, etc.) for reporting and collaboration. Successfully complete designated workload and handle additional specialized activities based on the immediate priorities within the Data Operations Team. Stay up to date; ensuring current procedures and the latest JATO procedure changes are correctly executed. Adhere to rotational working patterns, to allow collaboration with global teams and ensure seamless data management during operational hours. Key Requirements Bachelor’s degree or equivalent experience (e.g., data entry, data analysis, automotive-related fields). Prior experience working in a data processing or data mapping role is advantageous. Meticulous attention to detail and the ability to focus on large amounts of data, maintaining a high level of accuracy. Excellent proficiency in spoken and written English. Proficiency in adhering to standard operating procedures and meeting project-specific requirements. Familiarity with and curiosity about vehicle technology, automotive specifications, trends, and markets is required. Good understanding of Microsoft Office, particularly Excel, as familiarity with basic data manipulation tasks is key. Strong communication skills are essential for fostering productive and effective relationships with internal teams across the globe. Effective time management, punctuality, adherence to deadlines, and a proactive approach. Flexibility to work in rotational shifts. What We Offer: Performance-based bonus in addition to base salary. Comprehensive benefits package including health insurance, retirement plan, and enhanced paid time off. Professional development opportunities training. Collaborative and innovative work environment. What should I expect after I apply? Initial Shortlisting - Our team carefully reviews each application. If your profile aligns with the role, you’ll be shortlisted and invited to the next stage of the process. In-Person Assessment Event - Held at our Aerocity office, this stage includes a blended aptitude test and a group discussion. We’ll assess your attention to detail, problem-solving skills, and communication abilities in a collaborative setting. Talent Acquisition Call - Next, you’ll have a virtual conversation with our Talent Acquisition team. This is your chance to learn more about the role, ask questions, and share your experiences in greater depth. Final In-Person Interview - In the final round, you’ll meet with key team members for a deeper discussion about your fit within the team and the organization. This is where we explore how your values and strengths align with our company culture. Who are we? JATO has been a market leader in global automotive business intelligence since 1984, operating in dozens of countries worldwide. We provide our customers with automotive business intelligence and insight into over 50 overseas markets. We work with automotive manufacturers, dealerships, consumer portals, fleet and leasing companies and component suppliers to create competitive advantage and insight. Find out more about what we do here: JATO Our vision. Our vision is to be the world’s most exciting leader in automotive business intelligence solutions. We aim to generate excitement through implementing pioneering ideas, problem solving and going beyond our customer expectations. Our employees are partners in our future and stakeholders in our desires. Our strategic intent is to help customers create significant competitive advantage by constantly leading in connected data, information and knowledge provision, ultimately improving our customers’ work processes, informed decision-making and business results. Our values . JATO core values are Integrity, People First, Collaboration, Innovation and Excellence. Learn more about our values here: JATO Core Values Find out more about life at JATO: Explore Careers and Life at JATO JATO Dynamics is a global business and our success is attributed to the diversity, skills and experiences of our colleagues across the world. We are proud to be an equal opportunity employer and are committed to equal employment opportunity regardless of race, sex, age, gender identity, sexual orientation, religion or belief, disability, marital status or veteran status. Department Data and Analytics Locations New Delhi - Aerocity Work Location Office Based