ITOM Administrator

As a candidate with 5+ years of total experience and 4+ years of relevant experience, you will be responsible for leading end-to-end ServiceNow ITOM implementations. Your key responsibilities will include: - Leading end-to-end ServiceNow ITOM implementations, which involve CMDB design, Discovery configuration, and Service Mapping. - Demonstrating hands-on experience with the ServiceNow ITOM suite. - Showing strong knowledge of MID Server deployment, configuration, and troubleshooting. - Utilizing expertise in CI identification, classification, and relationship mapping. - Implementing scripting and automation within ServiceNow for CMDB data management. - Having a solid understanding of network, server (Windows/Linux), storage, NW, and virtualization technologies relevant to discovery processes. - Collaborating with vendors and technical SMEs to troubleshoot and resolve discovery and service map issues. - Monitoring CMDB health, deduplicating CI data, and implementing data transformation scripts to maintain data accuracy and integrity. - Developing and maintaining service maps for infrastructure applications by capturing application blueprints and app-to-app dependencies. - Producing and maintaining comprehensive technical and process documentation, as well as conducting training sessions for business and technical stakeholders. - Driving continuous improvement initiatives to optimize ITOM processes and ensure CMDB data standards with a KPI greater than 99%. If there are any additional details about the company in the job description, you can provide those to enhance the understanding of the work environment and culture.,