iTero Training Specialist, Cochin

Job Description

Department: Operations Location: APAC-India-Chennai Description About this opportunity The iTero Training Specialist is responsible for supporting the iTero commercial integration with knowledge transfer, in-practice Ortho Training in APAC, support internal training to Align and distributor commercial organizations, and external education in supporting the development of education materials The process includes interaction and communication with all customer-facing functions to clarify all inquiries and provide direct communication between Align Technology, our distributors and external customers The focus will be on internal support as well as troubleshooting clinical issues for customers The main task is to ensure high quality of education for both internal and external customers on our iTero products and workflows Responsible for maintaining a high quality of service in all interactions, fulfilling all functional/department KPIs for the managed geography with a smooth and efficient service that meets the expectations and needs of customers and partners This role is also responsible for the alignment of the processes in place and ensuring their standardization across our different teams in the Asia Pacific region Role expectations In this role, you will? Provide training to customers in the areas of IOS (intraoral scanner) and help them bridge the scanners with any required software/hardware to facilitate different clinical workflows, virtually or onsite Assist in the creation and/or review of the educational presentations, digital images and scans, marketing/sales materials, and clinical education materials related to the IOS (intraoral scanner) Support in investigation and analysis of Clinical/training-related customer inquiries, complaints, and troubleshooting for business continuity while routing the issue to the right channel Accurately and thoroughly document information in the company's database(s) about each contact they handle following defined parameters Ensure timely resolution to customer issues, in-bound or out-bound Be alert to trends in requests and issues reported by customers In need of source information by research to answer inquiries from customers and share learning with departmental peers and management Analyzes post-training data and information to ascertain the needs of the customers while unfolding the impact on the business Works closely with the local team to develop and evaluate the effectiveness of training for proactive further action to support the adoption of scanners Additional Job Responsibilities Provides technical assistance to customers Participate in proactive team efforts to achieve departmental and company goals Provide training to internal customers and occasionally to distributor personal/external customers Follows all departmental and company procedures as indicated in quality, administrative, or other systems comply with all safety policies, practices, and procedures Report all unsafe activities to supervisor and/or Human Resources Provide support to audit processes and quality management system as required Perform other duties as assigned Identify exceptional users to develop as speakers while maintaining an overall good relationship with the existing pool of speakers Travel As and when required What We're Looking For In this role, you'll need ? ACADEMIC BACKGROUND A bachelor's or master's degree in dentistry, biomedical, or chemistry is preferred, or any other tehnical field related to the organization's area of specialization or equivalent experience Specialist certifications or coursework like prosthodontic/orthodontic/dental hygiene are a plus Required Experience At least 5 years of experience in a similar operational/product training/Commercial excellence role in a fast-growing international company or within Align in a similar environment Able to drive department functions for the region Experience in continuous education activities of customers will be advantageous LANGUAGES Must be highly fluent in English, with excellent verbal and written English communication skills Overall excellent communication skills are required Fluency in other languages is a plus Skills /Competencies Strong interpersonal, problem-solving, organizational, and prioritization skills are essential Self-motivated, dynamic, and creative with a willingness to learn with constant action Dependable, able to work without constant supervision and stay result-oriented Ability to pay attention to details and consistently follow through on projects to completion Good team player & able to work cross-functionally Good knowledge of basic computer operations and Microsoft Office tools Applicant Privacy Policies Review our Applicant Privacy Policies for additional information Global Diversity Statement At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time Equal Opportunity Statement Align Technology is an equal opportunity employer We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire