Job Summary:The Center Manager will oversee the daily operations, management, and staff of the center. They will be responsible for ensuring the centers goals are met, customer satisfaction is high, and operations run smoothly. The Manager will also ensure compliance with company policies, handle budgets, manage inventory, resolve customer issues, and maintain a positive working environment for the team.Key Responsibilities:Operations Management: Oversee the day-to-day operations of the center, ensuring the center meets its goals and objectives. Ensure compliance with all safety, health, and industry regulations. Monitor and manage the center's resources, including staff, equipment, and facilities. Analyze performance metrics and implement improvements to increase efficiency and performance. Staff Supervision: Recruit, train, and manage staff. Monitor staff performance, provide feedback, and conduct regular performance reviews. Handle staff scheduling, ensuring there are adequate resources to meet customer demands. Promote a positive, collaborative, and efficient work environment. Customer Service: Ensure customer satisfaction by addressing and resolving complaints and issues promptly. Develop strategies to enhance customer experience and retention. Build and maintain strong relationships with clients and stakeholders. Financial Management: Manage the center’s budget, ensuring cost-effectiveness and profitability. Track financial performance, review financial reports, and identify areas for cost savings or improvement. Ensure financial processes are adhered to, including invoicing, payments, and reporting. Reporting & Communication: Regularly report to upper management on center performance, issues, and improvements. Maintain clear and efficient communication with other departments or teams. Provide necessary data and reports for performance analysis and decision-making. Quality Control: Monitor and ensure quality standards are met consistently. Implement quality assurance processes and track key performance indicators (KPIs). Continuously assess processes and work to improve operational effectiveness. Strategic Planning & Development: Set goals for the center and create action plans to achieve them. Participate in strategic planning to grow the center’s capacity, improve services, and enhance performance. Required Skills & Qualifications:Education: A bachelor’s degree in business administration, management, or a related field (or equivalent experience). Experience: Previous experience in management or a supervisory role (3-5 years preferred). Leadership: Strong leadership and team management skills. Communication: Excellent verbal and written communication skills. Customer Service: Strong customer service and conflict resolution skills. Organization & Time Management: Ability to manage multiple tasks, prioritize, and meet deadlines. Problem Solving: Ability to analyze situations and come up with solutions to challenges. Financial Acumen: Knowledge of budgeting, financial planning, and resource management. Computer Skills: Proficiency with office software (Microsoft Office, Google Suite) and management systems (CRM, ERP).

Key Responsibilities:Business Strategy and Planning: Develop and implement strategic business development plans to achieve sales targets and expand the companys customer base. Analyze market trends and competitor activity to identify opportunities for growth. Set goals, track performance, and adjust strategies as necessary to ensure business growth. Lead Generation and Prospecting: Identify new business opportunities through various channels, including cold calling, networking, and industry events. Generate leads, qualify potential clients, and maintain a pipeline of prospective business. Approach decision-makers at potential client organizations to present products and services. Client Relationship Management: Establish and maintain long-term relationships with clients, understanding their needs and offering tailored solutions. Ensure client satisfaction by working closely with internal teams to meet client expectations. Manage negotiations, contracts, and agreements to ensure mutually beneficial partnerships. Sales and Revenue Growth: Achieve and exceed sales targets set by the company. Lead presentations and product demonstrations to potential clients. Close deals and manage post-sale relationships to ensure continued business growth. Collaboration with Internal Teams: Work closely with marketing, sales, and product development teams to align business development efforts with company objectives. Provide valuable insights and feedback from clients to improve products and services. Coordinate with the operations team to ensure smooth execution of contracts. Market Research and Analysis: Conduct market research to stay informed about industry trends, emerging markets, and competitors. Analyze client feedback and adapt strategies accordingly to remain competitive. Reporting and Documentation: Provide regular reports on business development activities, sales metrics, and market insights. Maintain accurate records of meetings, client interactions, and business progress. Skills and Qualifications:Education: Bachelor’s degree in Business Administration, Marketing, or related field (MBA preferred). Experience: At least 3-5 years of experience in business development, sales, or a related field. Skills: Strong sales and negotiation skills. Excellent communication, interpersonal, and presentation skills. Ability to analyze market data and industry trends. Strong problem-solving and critical-thinking abilities. Self-motivated, goal-oriented, and results-driven.

Looking for Tele Sales Executive/Tele CounselorLocation: Thane Wagle EstateNo. of vacancies: 3Exp.: 0-5 years of exp. In Tele Sales Executive/Tele CounselorQualification: HSC Skills Require:Excellent Hindi & Marathi Communication skillsMust be target oriented & target achieverPrevious exp. In tele sales or tele counselling will be added advantageRole & responsibilities Preferred candidate profile Perks and benefits