Job Description

Hiring IT Desktop Support Executive Work from Office Location - Gurgaon Shift - 9am to 6pm (Day) 5 days working (Monday-Friday) The IT Executive is responsible for supporting and assisting the IT department in managing the organization's information technology operations. This role involves providing technical support to users, maintaining IT systems and infrastructure, and assisting with IT projects under the guidance of senior IT professionals. Key Responsibilities: User Support: Provide technical assistance and support to end-users, troubleshoot hardware and software issues, and resolve technical problems on time. System Maintenance: Assist in the installation, configuration, and maintenance of computer systems, networks, servers, and other IT infrastructure components. IT Helpdesk: Respond to user inquiries, document support requests, and escalate complex issues to senior IT staff when necessary. Software and Hardware Upgrades: Assist in deploying software updates, patches, and hardware upgrades across the organization, ensuring compatibility and minimal disruption. Data Backup and Recovery: Support data backup and recovery processes, ensuring the availability and integrity of critical business data. IT Security: Assist in implementing and maintaining IT security measures, such as user access controls, antivirus software, and firewall configurations. Documentation and Reporting: Maintain accurate IT systems, procedures, and configuration documentation. Prepare reports on IT support activities and system performance as required. Asset Management: Assist in tracking IT assets, including hardware and software licenses, ensuring compliance with licensing agreements, and conducting periodic inventory audits. IT Projects: Collaborate with senior IT professionals on IT projects, assisting with planning, implementation, testing, and documentation. Professional Development: Stay updated on emerging technologies, industry trends, and best practices through self-study and training opportunities. Qualifications and Skills: Bachelor's degree in computer science, information technology, or a related field. 2-3 years of relevant IT support experience is preferred. Basic knowledge of computer systems, networks, hardware, and software applications. Familiarity with operating systems (e.g., Windows, macOS, Linux) and standard productivity software (e.g., Microsoft Office Suite). Understanding of IT security principles and best practices. Strong troubleshooting and problem-solving skills. Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical users. Ability to work well in a team and collaborate with others. Eagerness to learn and adapt to new technologies. Professional certifications such as Microsoft Certified or Cisco Certified are a plus. To Apply - Interested candidates can get in touch on 9599552766- Simran HR or you can send your CV to sthapa@helionext.com