Job Description

Who we are About the role: Samsara Technologies India Private Limited IT team works to deliver awesome systems, support, and experiences that enable our teams to be as impactful as possible. As a member of the IT Services team, you ll be responsible for owning the technology and processes that enable our people to do their best work. The role requires you to come into our Bengaluru office. You should apply if: You want to impact the industries that run our world: Your efforts will result in real-world impact helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely. You are the architect of your own career: If you put in the work, this role won t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment. You re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers. You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best. In this role, you will: Excel in the technical realm. Take a leading role in team problem-solving activities, guide technical discussions and foster a collaborative environment. Apply critical thinking and analysis to drive effective solutions & small projects. Help employees, including C-level execs, resolve their technical problems. Field escalations from Tier 1 IT Helpdesk teams. Share your technical expertise through documentation in our Confluence knowledge base. Deploy and manage systems that foster collaboration and productivity at scale. Plan and integrate the tools and services which run our workplaces. Manage a ticket queue and seek opportunities to improve how we work. Champion, role model, and embed Samsara Technologies India Private Limited cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices. Minimum requirements for the role: A college degree in a technical program (Computer Science, Information Systems, or other STEM field). 4-8+ years experience working in internal IT support. Experience with Exec Support. Strong oral and written language skills. Reliable; dedicated to solving technical problems, and seeing them through to completion. A passion for learning and doing new things in a fast-paced environment. An affinity for working with all things electronic; curious about technology. Experience with enterprise SaaS (Atlassian, G Suite, Slack, Zoom, Okta, Meraki, etc). Specifically, Okta expertise will be valuable in this role. An ideal candidate also has: Knowledge of Apple & Windows products. Understanding of network infrastructure. Software programming or scripting ability. .