IT Support Specialist

Job Description

Key Responsibilities Client Interaction : Handle inbound and outbound calls to assist clients with queries regarding our software and services. Lead Generation : Engage with potential clients, understand their requirements, and pass qualified leads to the sales team. Technical Support : Provide basic troubleshooting assistance over calls and guide users on software usage. Follow-ups & Customer Satisfaction : Maintain regular follow-ups with clients to ensure service satisfaction. CRM Management : Update and maintain call logs, client data, and service requests.