It Support Intern

Job Description

Role & responsibilities Assist with the setup, installation, and configuration of desktops, laptops, printers, and other peripheral devices. Provide first-level support for software and hardware issues. Help in diagnosing and resolving technical issues (e.g., network connectivity, application errors, printing problems). Support routine maintenance of IT systems, including updates, patches, and backups. Document troubleshooting steps and user interactions in support ticketing systems. Assist in maintaining an inventory of IT equipment and software licenses. Provide basic training and support to users on standard tools (Microsoft Office, email, remote access, etc.) Escalate unresolved issues to senior support staff as needed. Key skills Required : Currently pursuing a degree/diploma in Information Technology, Computer Science, or related field. Basic understanding of computer hardware, operating systems (Windows, macOS), and common office software. Good communication and customer service skills. Willingness to learn and adapt in a fast-paced environment. Ability to work independently and as part of a team