IT SUPPORT EXECUTIVE

As a First Level Support Technician, your role will involve providing support for hardware, software, and networking issues. You will be responsible for troubleshooting system and network problems, diagnosing and resolving faults efficiently. Additionally, you will assist in supporting the ERP system and troubleshooting user-related issues. Your tasks will also include installing, configuring, and maintaining desktop and laptop systems, as well as managing user accounts, emails, and access rights. Monitoring and maintaining computer systems and networks will also be part of your responsibilities. You will need to respond promptly to service issues and requests, ensuring timely resolution. Collaborating with vendors and escalating issues when necessary will be crucial, along with maintaining documentation of issues and resolutions. Key Responsibilities: - Provide first-level support for hardware, software, and networking issues - Troubleshoot system and network problems, diagnosing and resolving faults - Assist in ERP system support and user troubleshooting - Install, configure, and maintain desktop and laptop systems - Set up and manage user accounts, emails, and access rights - Monitor and maintain computer systems and networks - Respond to service issues and requests in a timely manner - Coordinate with vendors and escalate issues when necessary - Maintain documentation of issues and resolutions Qualifications Required: - Strong knowledge of networking (LAN, WAN, routers, switches) - Good understanding of hardware and operating systems (Windows/Linux) - Experience or knowledge in ERP system support preferred - Basic troubleshooting skills for IT infrastructure - Good communication and problem-solving skills Kindly note that this is a full-time position with day shift and morning shift schedules. The work location is in person.,