IT Support Executive

Job Description

Job Title: IT Support Executive Location: Mumbai, Delhi and Coimbatore Department: IT Support Reports To: IT Manager Job Summary: We are seeking a skilled IT Support Executive to join our IT team. The ideal candidate will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and ensuring the smooth operation of IT systems. This role requires expertise in Windows desktop and server environments, Active Directory management, and networking. Key Responsibilities: Provide technical support for Windows desktops, laptops, and peripherals. Manage and troubleshoot Windows Server, including Active Directory, Group Policy, and user account management. Administer and support virtualization technologies (Hyper-V, VMware). Perform network troubleshooting, including VPNs, routers, and switches. Install, update, and troubleshoot software applications used in the client environment. Assist in IT asset management, including hardware and software inventory. Provide remote and on-site support for company clients as needed. Document IT issues, resolutions, and time spent. Collaborate with principle, vendors and service providers for IT-related support. Required Skills & Qualifications: Bachelor's degree in IT, Computer Science, or a related field. Some experience in IT support or a similar role. Strong knowledge of Windows OS (desktop and server) and troubleshooting skills. Hands-on experience with Active Directory, Group Policy. Understanding of networking concepts, including TCP/IP, DNS, DHCP, and VPNs. Experience with virtualization technologies (Hyper-V, VMware) is a plus. Excellent problem-solving and communication skills. Ability to work independently and handle multiple tasks efficiently. Preferred Certifications (Optional but a Plus): Microsoft Certified: Azure Administrator, MCSA, or equivalent CCNA or equivalent networking certification